Summary
Overview
Work History
Education
Skills
References
Timeline
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NGOC NGUYEN MAI

Croydon,SA

Summary

Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Successful at building relationships with customers to increase loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Community Support Worker

Holistic Care
05.2023 - Current
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.

Housekeeping Room Attendant

Sofitel Hotel
10.2022 - 06.2023
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable

Food and Beverage Attendant

AYER HOUSE
11.2022 - 12.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.

Team Member

Taste Banhmi Restaurant
06.2021 - 09.2022


  • Having good health and Working well under pressure
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Maintained energy and enthusiasm in fast-paced environment
  • Answered questions about store policies and addressed customer concerns
  • Listened to customer needs and desires to identify and recommend optimal products.

Harvest Worker

Pitchford Produce
06.2020 - 06.2021
  • Learned all required tasks quickly to maximize performance
  • Contributed to team success by completing jobs quickly and accurately
  • Exceptional decision-making and problem-solving skills
  • Department operations
  • Performance improvement
  • Estimating demand
  • Active communication

Education

Bachelor of Applied Social Science - Community Services

Torrens University
08.2024

CERTIFICATE III IN INDIVIDUAL SUPPORT -

SMP NETWORK
Adelaide, SA
09.2022

Bachelor of International Studies -

Ho Chi Minh City University of Pedagogy
09.2017

Skills

  • Ability to work independently and good sense of team-work
  • Having good health and Working well under pressure
  • Community Outreach
  • Disability Awareness
  • Time management
  • Problem-solving abilities

References

Stacey Evans

Executive Housekeeper

Timeline

Community Support Worker

Holistic Care
05.2023 - Current

Food and Beverage Attendant

AYER HOUSE
11.2022 - 12.2022

Housekeeping Room Attendant

Sofitel Hotel
10.2022 - 06.2023

Team Member

Taste Banhmi Restaurant
06.2021 - 09.2022

Harvest Worker

Pitchford Produce
06.2020 - 06.2021

Bachelor of Applied Social Science - Community Services

Torrens University

CERTIFICATE III IN INDIVIDUAL SUPPORT -

SMP NETWORK

Bachelor of International Studies -

Ho Chi Minh City University of Pedagogy

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NGOC NGUYEN MAI