Priyanka J
Melbourne,VIC
Summary
Proven Salesforce Administrator with a track record of enhancing system performance and user adoption at Genex Technologies Pvt Ltd. Expert in configuration, process automation, and delivering tailored solutions that drive business objectives. Skilled in data management and providing impactful user training, demonstrating both technical proficiency and effective collaboration.
Overview
4
4
years of professional experience
Work History
Salesforce Administrator
Genex Technologies Pvt Ltd
02.2021 - Current
- Managed and maintained the Salesforce platform, ensuring seamless integration and system performance
- Designed and implemented workflows, validation rules, and process builders to automate business processes
- Created and customized reports, dashboards, and analytics to provide actionable insights for various departments
- Handled user setup, profiles, roles, and permission sets for effective data access management
- Conducted data migration using tools like Data Loader and ensured data accuracy through regular audits
- Provided end-user training and support, addressing technical issues and enhancing system adoption
- Collaborated with developers and business analysts to deliver tailored solutions aligned with business objectives
Education
Bachelor of Technology -
IIIT Basar
Skills
- Configuration
- Administration
- Process Builder
- Validation Rules
- Data Loader
- Salesforce Inspector
- Dashboards
- Custom Reports
- Workflows
- Process Automation
- SOQL
- Basic Apex
- Troubleshooting
- User Training
- Data Management
Projects
iSmartBanker, Configured Salesforce to meet banking business needs, enabling enhanced customer data tracking and transaction monitoring., Designed workflows to streamline loan processing and account management., Created custom dashboards and reports for real-time insights into banking operations. KeyBank, Customized Salesforce for financial services processes, improving customer interaction tracking., Automated data entry processes, reducing errors and enhancing operational efficiency., Trained users on Salesforce features, ensuring effective adoption across departments.
References
Available upon request.
Timeline
Salesforce Administrator
Genex Technologies Pvt Ltd
02.2021 - Current
Bachelor of Technology -
IIIT Basar
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