Gurleen Kaur
Franklin
Summary
Experienced with coordinating community health programs and educational outreach. Utilizes evidence-based strategies to promote healthy lifestyles and prevent diseases. Knowledge of effective communication techniques and public health principles.
With a proven track record at Bespoke Dental, I excel in practice management and patient relations, enhancing operational efficiency and patient satisfaction. Skilled in electronic health records and fostering team collaboration, I've implemented changes that significantly improved care quality and streamlined processes, demonstrating strong decision-making and critical thinking abilities.
Overview
6
6
years of professional experience
Work History
Practice Manager
Bespoke Dental
02.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Health Consultant
Palak Midha
04.2021 - 11.2022
- Developed training curricula for healthcare professionals that emphasized practical applications of theoretical knowledge in real-world settings.
- Implemented data-driven approaches to monitor program performance, identify trends, and inform decision-making processes.
- Collaborated with interdisciplinary teams to develop effective care plans addressing physical, mental, and social aspects of health.
- Cultivated a positive work environment by promoting a culture of open communication, collaboration, and mutual support among team members.
- Identified gaps in existing services by conducting thorough market analysis and stakeholder interviews.
- Expanded client base through strategic marketing initiatives targeting key demographics within the community.
- Encouraged medical provider knowledge of patient behavioral health issues, offering education to enhance primary care utilization of behavioral health interventions.
- Increased client satisfaction by providing personalized support, resources, and timely follow-ups on progress.
- Maintained full and current understanding of available plans, products and services.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
- Assisted with development of improved seminars and training materials.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Implemented health promotion campaigns to raise awareness of health-related issues.
Dentist
Self-employeed
02.2019 - 03.2021
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Administered care in emergency situations to treat tooth injuries.
- Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Reviewed patient health history and performed checkups to assess current issues.
- Defined and enforced dental office policies and procedures.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
Education
Masters of Health Science - Health Promotion And Administration
Western Sydney University
Sydney07-2024
Bachelors of Dental Surgery - Dental
Baba Farid University of Health Science
India01-2019
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Referral management
- Continuous improvement
- Policy development
- Performance metrics
- Bookkeeping
- Budgeting expertise
- Managing files and records
- Insurance referral facilitation
- HIPAA and OSHA regulations
- Clinical improvement initiatives
- Decision-making
- Staff supervision
- Critical thinking
- Patient relations
- Problem identification
- Performance monitoring
- Clinical staff management
- Data analysis
- Patient advocacy
- HIPAA guidelines
- Quality control
- Records maintenance
- Facility inspections
- Patient safety
- Emergency readiness
- Process implementation
- CPR/AED
- Risk analysis
- Administrative staff supervision
- Risk management
- Medical clinical procedures
- Immunizations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Reference available upon request,
Available upon request.
Timeline
Practice Manager
Bespoke Dental
02.2023 - Current
Health Consultant
Palak Midha
04.2021 - 11.2022
Dentist
Self-employeed
02.2019 - 03.2021
Masters of Health Science - Health Promotion And Administration
Western Sydney University
Bachelors of Dental Surgery - Dental
Baba Farid University of Health Science
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