Toya Otaka
Keiraville,NSW
Summary
Dynamic and reliable professional with experience as a Cafe Barista at Doutor Coffee, excelling in espresso preparation and customer service. Proven ability to enhance guest experiences through cleanliness and effective communication. Recognized for training new staff and managing inventory efficiently, contributing to a welcoming atmosphere and operational success.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cafe Barista
Doutor Coffee
02.2024 - Current
- Prepared high-quality coffee beverages according to standard recipes and customer preferences.
- Managed daily inventory, ensuring stock levels met operational demands.
- Assisted in training new baristas on equipment use and service protocols.
- Provided excellent customer service, fostering a welcoming environment for patrons.
Inside Sales Intern
Acroforce.inc
04.2025 - 10.2025
- Conducted market research to identify potential clients and industry trends.
- Assisted in preparing sales presentations and product demonstrations for prospects.
- Collaborated with team members to develop effective lead generation strategies.
- Managed customer inquiries and provided accurate information regarding products and services.
Hotel Waiter
Grand Hyatt Hotel
08.2023 - 12.2023
- Delivered exceptional service to guests by promptly addressing requests and ensuring satisfaction.
- Collaborated with kitchen staff to coordinate timely food service and maintain quality standards.
- Assisted in training new waitstaff on restaurant protocols and customer service best practices.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
Bachelor of Arts - Political Science
Keio University
Tokyo,Japan03-2028
High School Diploma -
University of Wollongong
Wollongong, NSW06-2026
Skills
- Reliability and punctuality
- Espresso preparation
- Workplace safety
- Cleanliness maintenance
- Food service
- Beverage making
Languages
Japanese
Native or Bilingual
Timeline
Inside Sales Intern
Acroforce.inc
04.2025 - 10.2025
Cafe Barista
Doutor Coffee
02.2024 - Current
Hotel Waiter
Grand Hyatt Hotel
08.2023 - 12.2023
Bachelor of Arts - Political Science
Keio University
High School Diploma -
University of Wollongong