Case Support Worker
Shreejana SHRESTHA
Department of children and Families
Palmerston,,NT
1
Certification
2
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18
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I am a dedicated child protection professional with practical experience in statutory child protection with the Department of Children and Families (DCF), Northern Territory. My experience includes providing day to day support to case practitioners, independently working on further inquiries cases, interviewing children and parents, gathering and analyzing information, reviewing case histories, and drafting ISARs and case documentation to support informed decision-making. I am experienced in identifying child safety concerns, assessing risks and protective factors, preparing decision rationales, and progressing cases for Team Leader review and approval. I work collaboratively with Case Practitioners, internal teams and external service providers to obtain critical information and support timely responses to child protection concerns. I demonstrate strong analytical, communication and organisational skills and maintain a child-centred, trauma-informed and culturally responsive approach while managing competing priorities in a statutory environment.
Work History
Case Support Worker
7 Months- Provide casework support to Case Practitioners working with children, young people and families in the statutory child protection system.
- Independently work on allocated further inquiry (FI) cases, gather information, assess concerns and risks, and complete case closure processes.
- Conduct interviews with parents and children, and undertake home visits to gather information about child safety concerns and family circumstances.
- Review case files, identify information gaps and liaise with relevant agencies and services.
- Prepare Requests for Information (ROIs) and follow up with government and non-government organisations.
- Review case histories and draft Investigation, Safety Assessment and Risk (ISAR) documentation, including concerns, risks, protective factors and decision rationales.
- Facilitate and participate in case mapping, case discussions and family genogram development to identify family connections, patterns of harm and protective factors.
- Maintain accurate, objective and timely case notes and documentation in CARE.
- Assist with case reviews, care plans, placement requests, referrals and other case-related documentation.
- Support safety planning and coordinate services to address children's needs and wellbeing.
- Liaise with Births, Deaths and Marriages (BDM) across the Northern Territory and other states regarding birth registrations and birth certificates.
- Organise legal documents and birth certificates to support court proceedings and case requirements.
- Communicate professionally with children, parents, carers, colleagues and external stakeholders while maintaining confidentiality.
- Apply child-centred, trauma-informed, strengths-based and culturally responsive approaches when working with children and families.
- Participate in supervision, case consultations and professional development to strengthen child protection practice.
FIELD PLACEMENT STUDENT
1 Year 2 Months- Provided frontline support to individuals experiencing homelessness, crisis, mental health challenges, and social disadvantage.
- Assisted clients with daily needs including referrals, food support, access to services, housing information, and advocacy.
- Built respectful and trusting relationships with people facing trauma, addiction, domestic violence, and long-term disadvantage.
- Conducted client check-ins, risk observations, and welfare monitoring in a trauma-informed and culturally safe manner.
- Maintained accurate daily logs, incident notes, and client documentation in line with organisational and ethical standards.
- Developed strong de-escalation skills through managing challenging behaviours and supporting clients during emotional distress.
- Collaborated closely with staff, volunteers, social workers, and external services to support clients' needs holistically.
Demonstrated high cultural capability when working with Aboriginal and Torres Strait Islander clients and culturally diverse community members. - Promoted dignity, empowerment, and client choice using a strengths-based and person-centred practice approach.
Actively contributed to a safe and supportive environment for clients, staff, and community visitors.
FIELD PLACEMENT STUDENT
2 Months- Successfully completed a 200-hour placement at DCF, gaining firsthand experience supporting children, young people, and families involved with child protection.
Demonstrated strong understanding of DCF processes, including intake, case allocation, risk assessment, safety planning, and review procedures. - Supported caseworkers during home visits, client interviews, case conferences, and care team meetings.
Developed practical skills in recognising risk indicators, assessing child safety, and contributing to early intervention strategies.
Prepared high-quality case notes, observation summaries, and documentation aligned with NT Government standards. - Worked effectively with Aboriginal and Torres Strait Islander families using culturally respectful and trauma-informed practice.
- Collaborated with multidisciplinary teams including social workers, team leaders, cultural advisors, youth workers, and external service providers.
- Maintained professional boundaries, confidentiality, and ethical practice consistent with DCF policy frameworks.
Demonstrated reliability, initiative, and a strong commitment to DCF's values of child safety, family support, and early intervention. - Built positive rapport with children and families, showing empathy, patience, and a strengths-based approach in all interactions.
Education
- Bachelor of Humanitarian Aid And Development (Human Services)
High School Diploma
Skills
Child Safety Assessment and Risk Identification
Investigation and Information Gathering
ISAR Drafting and Professional Documentation
Child and Family Interviewing and Engagement
CARE System and Case Record Management
Written and Verbal Communication
Trauma-Informed and Culturally Responsive Practice
Confidentiality and Professional Ethics
Organisation and Prioritisation
Certification
- NT Police Check
- Working With Children(WWC)
- Safe and Together CORE Training
DISCLAIMER
I hereby declare that all the above information is true to the best of my knowledge.
Personal Information
- Location: Darwin, Northern Territory
- Work Rights: Temporary Graduate visa (subclass 485)
Timeline
Case Support Worker
Department of children and Families
03.2026 - CurrentRead More
FIELD PLACEMENT STUDENT
Department of Children and Families
06.2025 - 08.2025Read More
FIELD PLACEMENT STUDENT
St Vincent de Paul Society (NT) Inc. - Ozanam House Community Centre
02.2025 - 04.2026Read More
Charles Darwin University
from Bachelor of Humanitarian Aid And Development (Human Services)
07.2022 - 12.2025Read More
Trinity International College
High School Diploma
01.2020 - 01.2021Read More
Chandikaswori English Secondary School
01.2005 - 12.2018Read More