Riannah Foster
Glebe,NSW
Summary
I am a university student currently studying primary teaching at UTS. I have been in the hospitality industry going on 6 years. I am very outgoing, easy to get along with and am always dedicated to my current job. I am always punctual and bring in a warm and happy vibe wherever I am. I pride myself in the customer service I am giving and always create a good rapport with all the regular and new customers.
My main objective is to have a stable casual job that can support me throughout my studies in a welcoming and supportive workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Coastal Haze Cafe
Catherine Hill Bay, NSW
08.2020 - 02.2022
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Gaming Supervisor
Gunyah Hotel
Belmont, NSW
09.2020 - 08.2021
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Fix minor errors on machines including frozen screens, note jams and lockups.
- Offered tray service for alcoholic and non-alcoholic beverages including soft drinks, juice, beer, wine, spirits, tea and coffee.
Gaming Attendant/Bar Attendant/Host
Australian Hotel And Brewery
Rouse Hill, NSW
10.2019 - 08.2020
- Handling cash and card sales.
- Working behind the bar and bistro; opening and closing, processing food orders, handling the pass between chefs and customers, making coffees and iced drinks, serving alcoholic and non-alcoholic beverages, handling any customer objections.
- Working in the TAB and Gaming Room; opening and closing gaming machines, using TAB and Keno terminals, keeping gaming room clean and up to venue expectations, maintaining a nice ambience within the room, building friendly customer rapport.
- Reservations Host; organizing tables for the day and night bookings, taking walk-in bookings on arrival, handling any objections from customers, checking in on customers about their experience and providing help with any issues raised, making sure customers walk out enjoying their experience
- Functions; greeting the customers and planner of the event, communicating with the kitchen about food times and if there are any requests or time delays, setting up and packing down function rooms, working with other staff on the function to ensure a smooth and positive experience.
Education
Bachelor of Arts/Bachelor of Education -
University of Technology Sydney
Sydney, NSW12.2022
Diploma of Social Science -
Western Sydney University
Sydney, NSW12.2018
Skills
- Team Collaboration
- Amazing Leadership Skills
- Outgoing
- Punctual
- Great Customer Service
Certification
- RSA | 2017 | Express Online Training
- RCG | 2018 | Catch Training
Timeline
Gaming Supervisor
Gunyah Hotel
09.2020 - 08.2021
Barista Shift Supervisor
Coastal Haze Cafe
08.2020 - 02.2022
Gaming Attendant/Bar Attendant/Host
Australian Hotel And Brewery
10.2019 - 08.2020
Bachelor of Arts/Bachelor of Education -
University of Technology Sydney
Diploma of Social Science -
Western Sydney University