Hiranya Atreja
Melbourne
Summary
I'm a highly motivated, dynamic and customer-focused hospitality professional with 2 years of experience in delivering exceptional service in fast-paced environments. Proven ability to manage diverse responsibilities, from guest relations and front desk operations to event coordination and team supervision. Adept at enhancing guest experiences through personalized service and maintaining high standards of cleanliness and safety. Strong communicator with a friendly demeanor and a passion for creating memorable guest interactions. Committed to continuous learning and growth within the hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Team Leader
Jasper Hotel
Melbourne
06.2024 - Current
- Ensure a high standard of customer service is maintained and guest inquiries, concerns, and complaints are promptly addressed
- Oversee and support front office staff, ensuring they follow company policies and provide excellent service
- Train new employees and provide ongoing training to current staff to enhance their skills and performance
- Supervise the check-in and check-out processes to ensure they are efficient and guest friendly
- Oversee cash handling procedures, reconcile cash drawers, and ensure accurate financial records
- Maintain front office supplies, manage inventory, and ensure all administrative tasks are completed efficiently
- Prepare daily reports on operational issues, guest feedback, and staff performance for senior management
Night Manager
Jasper Hotel
Melbourne
03.2024 - 06.2024
- Quickly address any issues that arise, ensuring minimal disruption to guests and operations
- Facilitate effective communication between departments to ensure seamless guest experiences
- Oversee reservation systems to ensure bookings are managed effectively
- Ensure all health and safety regulations are adhered to, maintaining a safe environment for guests and staff
- Ensure the smooth running of all hotel operations during the night shift, including front desk, housekeeping, and security
- Assist guests with check-in and check-out, address inquiries, and resolve any issues or complaints to maintain a high level of guest satisfaction
- Monitor the hotel premises for safety and security, handle emergencies, and ensure compliance with health and safety regulations
- Manage financial transactions, reconcile cash drawers, and prepare daily financial reports
- Conduct nightly audits, including checking financial transactions and preparing end-of-day reports for senior management
- Ensure effective communication between night and day shifts, passing on important information to the morning staff
Admin and Student Support
National Training College of Australia
Melbourne
11.2023 - 03.2024
- Address student inquiries and concerns, ensuring a prompt and helpful response to their course-related questions
- Handle cash transactions, primarily student fees, and ensure accurate processing of payments
- Work closely with the team to create a welcoming and supportive environment for students and staff
- Manage student records, update databases, and assist with general administrative tasks as needed
- Resolve any student issues or concerns efficiently and professionally, ensuring a smooth experience for all parties
- Provide information about local attractions, dining options, and other points of interest, as well as make reservations for guests
- Provide students with information on course requirements, scheduling, and any other essential details
- Maintain accurate records of student interactions, payments, and other relevant documentation
- Offer exceptional service by ensuring students feel valued, heard, and supported throughout their time at the college
Guest Service Agent
Mercure Hotel
Doncaster
07.2023 - 11.2024
- Process and record payments for fees, ensuring proper reconciliation and reporting
- Assist with organizing events, workshops, and other student activities to enhance the student experience
- Warmly welcoming guests upon arrival and ensuring they feel comfortable
- Supporting the check-in and check-out processes under the supervision of experienced staff
- Helping manage and update reservations, ensuring guest information is accurately recorded
- Assisting in assigning rooms based on guest preferences and availability
- Learning how to handle payments and process transactions, with supervision
- Supporting the resolution of guest issues and complaints in a professional manner
- Coordinating with housekeeping, maintenance, and other departments to fulfill guest requests
- Helping maintain accurate records of guest interactions, reservations, and payments
- Assisting guests with their luggage, including storage and retrieval
- Learning how to promote and upsell hotel services and amenities to enhance the guest experience
- Gaining knowledge of hotel security protocols and assisting in ensuring guest safety
- Observing and learning from experienced staff to understand best practices and procedures
Education
BACHELORS OF BUSINESS -
RMIT UNIVERSITY
08.2026
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Cultural Awareness
- Multitasking
- Teamwork
- Adaptability
- Sales skills
- Conflict Resolution
Certification
Responsible Service Of Alcohol
References
References available upon request
Timeline
Front Office Team Leader
Jasper Hotel
06.2024 - Current
Night Manager
Jasper Hotel
03.2024 - 06.2024
Admin and Student Support
National Training College of Australia
11.2023 - 03.2024
Guest Service Agent
Mercure Hotel
07.2023 - 11.2024
BACHELORS OF BUSINESS -
RMIT UNIVERSITY
Responsible Service Of Alcohol