Deepshikha KC
Summary
Accomplished Front Office Supervisor, adept in Customer/client relations management and Team Management. Excelled in building strong customer relationships and fostering a positive team environment, leading to enhanced staff development and performance. Skilled in multitasking and administrative tasks, ensuring high-quality guest/client service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Office Team Leader
Fraser Suites Perth
Perth, WA
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staffs in different departments, routing to best-qualified department and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created, prepared, and delivered reports to various departments.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Store Manager
Scents The Perfume Specialist
Perth, WA
03.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Education
High School Diploma -
Ace College of Management
Nepal01.2018
Skills
- Customer Service
- Computer Skills
- Office Administration
- Professional Communication
- Staff Management
- Time Management
- Customer and client relations
Timeline
Assistant Store Manager
Scents The Perfume Specialist
03.2022 - 11.2022
Front Office Team Leader
Fraser Suites Perth
02.2022 - Current
High School Diploma -
Ace College of Management