Melinda Norman
Geraldton
Summary
Experienced Administrative Assistant with a strong background in administration and customer service. Currently employed on a casual basis at the Library and Visitor Centre, where I handle customer inquiries, answer phone calls, assist with bookings, and perform end-of-day administrative tasks.
With a focus on providing exceptional customer service, I ensure client needs are met with care and professionalism. My experience has equipped me with the skills and confidence to effectively engage with diverse individuals and collaborate well in team environments. I am highly organized, capable of working independently, and open to further training to excel in any role I take on.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Visitor Centre
City of Greater Geraldton
11.2023 - Current
- Assisted in the development of promotional materials to attract new visitors and increase awareness of the center''s offerings.
- Increased revenue through strategic cross-selling techniques at the point of sale within the gift shop area.
- Performed routine maintenance tasks throughout the Visitor Center as needed.
- Efficiently processed admissions transactions using Point-of-Sale systems while adhering to cash handling procedures.
- Answer telephones and electronic enquires regarding the local area and region.
- Collect and process fees (cash and eftpos) and balance the till on a daily basis
- Encourage visitors to extend their stay.
- Promote accommodation and tour operator bookings on Bookeasy.
- Assist with the preparation and distribution of the Weekend Activities List.
- Ensure brochures, publications and tourist information are available and Presented at all times.
Geraldton Regional Library
City of Greater Geraldton
06.2023 - Current
- Provide customer service to library clients
- Assist staff and customers with basic computer troubleshooting
- Assist with collection management duties and tasks
- Assist in library circulation activities
- Managed circulation desk operations, ensuring smooth processes for checking materials in and out.
- Collect and process fees (cash and eftpos) and balance the till on a daily basis.
Weighbridge Administration Officer
City of Greater Geraldton
03.2021 - 06.2024
- Manage all weighbridge functions at the Meru Landfill Facility
- Work with and advise general public and contractors using Meru Waste Facility in a polite and efficient manner.
- Maintain accurate details of waste entering and leaving the Meru site using the Mandalay software.
- Collect and process fees (cash and eftpos) and balance the till on a daily basis
- Provide reception services and general administrative support to Waste Department.
- Perform handovers to other weighbridge staff in between shifts
- Undertake other relevant duties as directed. Consistent with skills, competence and training.
- Some knowledge of Trim – scanning and entering documents.
Finance Administration Officer
Geraldton Hospital
02.2011 - 03.2021
- Answer telephone enquiries to help GP’s with billing invoices.
- Management of CMP emails.
- Payables – Processing invoices, data entry, checking statements, enquires regarding payables.
- Invoicing- Check STIPENDS for correct billing for on call.
- Webpas – Used for confirmation of billing.
- CMP –Check doctors billing and patient’s details, and batch invoices to Bunbury for processing.
- MAAS – Inputting invoices into MAAS program once they have been approved.
- Theatre Management System (TMS)-Used for reporting and reconciliation, receipting, petty cash, Eftpos transactions.
- Audits of invoices –Checking in Medical records.
Skills
- Strong interpersonal skills
- Problem-Solving
- Time Management
- Multitasking
- Customer Engagement
Certification
Cert in Laboratory
Cert II in Business
Certificate in Computer Skills
Pathology Course
Timeline
Visitor Centre
City of Greater Geraldton
11.2023 - Current
Geraldton Regional Library
City of Greater Geraldton
06.2023 - Current
Weighbridge Administration Officer
City of Greater Geraldton
03.2021 - 06.2024
Finance Administration Officer
Geraldton Hospital
02.2011 - 03.2021
Cert in Laboratory
Cert II in Business
Certificate in Computer Skills
Pathology Course
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