Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Ratu Viliame Vakatawaca Rabua

Ratu Viliame Vakatawaca Rabua

Wagga Wagga,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Bartender

Romanos Hotel
Wagga Wagga, NSW
07.2023 - Current
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.

Meat Worker

Teys Wagga Wagga
Wagga Wagga, Australia
01.2021 - 06.2023
  • Thermo Department
  • Cleaned and sanitized meat processing equipment, tools, and work areas.
  • Operated mechanical cutters, slicers, grinders, tenderizers, stuffers and other machines to process meat products.
  • Inspected raw meat for quality assurance prior to packaging.
  • Maintained accurate records of product weights, temperatures and production times.
  • Trimmed fat from cuts of meat in preparation for further processing or sale.
  • Stacked packaged meats onto pallets and shrink-wrapped them for shipment.
  • Labeled packages with identifying information such as weight, price and best before date.
  • Weighed cuts of meat on scales to ensure accuracy of package contents.
  • Followed safety protocols when operating machinery or handling sharp knives.
  • Ensured all workers adhered to food safety regulations while preparing meats.
  • Performed daily maintenance checks on all equipment used in the processing area.
  • Moved finished products from one station to another using carts or conveyor belts.
  • Disposed of waste materials generated during the processing operation safely.
  • Participated in team meetings discussing new ideas for improving efficiency.
  • Weighed, wrapped and labeled meat products.
  • Inspected meat products to identify defects and remove deficient products from line.
  • Recorded quantity, product type and weight for quality control purposes.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Trained in processing line positions to back up team members in case packing, smokehouse and delivery.
  • Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.

Customer Interaction Agent

Pack Leader Pacific
Suva, Fiji
01.2020 - 10.2021
  • Calling Vodafone Customers in Australia for Vodafone Services
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Gathered feedback from customers to improve service quality.
  • Used problem-solving skills to resolve difficult cases.
  • Monitored incoming calls and emails for efficient workload distribution.

Customer Services Associate

Jacks of Fiji Limited
Nadi, Fiji
01.2018 - 12.2019
  • Dealing with Tourist Customers
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.

Receptionist and Office Assistant

Ministry of Youth and Sports
Suva, Fiji
01.2012 - 12.2013
  • Typing, Photocopying, Filling of Official Correspondence and Recruiting youth
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.

Volunteer Attachment Music Teacher

Sila Central High School
, Fiji
  • Teaching student in music and singing

School Secretary and Clerk

Nausori District School
, Fiji
  • Dealing with customers, receiving phone calls and many more

Education

Diploma of IT Networking -

Fiji National University
01.2017

Diploma of IT Networking -

Fiji National University
01.2017

Certificate of Basic Child and Elderly Care -

Fiji National University

Certificate of Multi – Skilled -

Ministry of youth and sports Fiji -Nasau Youth Training Centre

Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -

Ministry of Youth and Sports

Certificate of Completion – Sexual and Reproductive Health. -

Ministry of Youth and Sports

Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -

Ministry of Youth and Sports & the Duke of International Award

Certificate of Participation - Water Safety and Basic Rescue Skills -

Fiji Sports Commission and Lets Swim Fiji

F3- F6 -

Sila Central High School

Classes 1 – 8 -

Nausori District School

Certificate of Basic Child and Elderly Care -

Fiji National University

Certificate of Multi – Skilled -

Ministry of youth and sports Fiji -Nasau Youth Training Centre

Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -

Ministry of Youth and Sports

Certificate of Completion – Sexual and Reproductive Health. -

Ministry of Youth and Sports

Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -

Ministry of Youth and Sports & the Duke of International Award

Certificate of Participation - Water Safety and Basic Rescue Skills -

Fiji Sports Commission and Lets Swim Fiji

F3- F6 -

Sila Central High School

Classes 1 – 8 -

Nausori District School

Skills

  • Communication
  • Ability to Work under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Computer literate in all Microsoft
  • Talent Skills
  • Florist ~ at any special occasion Eg Weddings, birthdays, funeral Etc
  • Singer ~ am a choir master for church and many more
  • Interior Material Designer
  • Computer Skills /Knowledge
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft publication
  • Microsoft Excess
  • Communication Skills
  • Pleasant Speaking Voice
  • Public Speaking Ability
  • Good command in oral and writing English
  • Strong Skills in helping others with problem solving
  • Public Relation Etiquette
  • Polite, well spoken, enthusiastic, good hygiene and good sense of humour
  • English – good speaking skills: good grammar

Accomplishments

Tailevu Primary School Netball Association, 2014, Certificate for Being the Best Coach in the Session

Personal Information

Mr. Valami Naloga Nima, Principal Youth Officer Western, 5477, +679 99908837, +679 6667831, vnaloga@youthandsports.gov.fj Nehar Kumar, Human Resource Manager, Lot 2 Ratu Dovi Road, Centrepoint, Laucala Beach Estate Nasinu, Fiji Islands, +6799600821, +6797739700, Neha.kumar@packleaderpacific.com

Timeline

Bartender

Romanos Hotel
07.2023 - Current

Meat Worker

Teys Wagga Wagga
01.2021 - 06.2023

Customer Interaction Agent

Pack Leader Pacific
01.2020 - 10.2021

Customer Services Associate

Jacks of Fiji Limited
01.2018 - 12.2019

Receptionist and Office Assistant

Ministry of Youth and Sports
01.2012 - 12.2013

Volunteer Attachment Music Teacher

Sila Central High School

School Secretary and Clerk

Nausori District School

Diploma of IT Networking -

Fiji National University

Diploma of IT Networking -

Fiji National University

Certificate of Basic Child and Elderly Care -

Fiji National University

Certificate of Multi – Skilled -

Ministry of youth and sports Fiji -Nasau Youth Training Centre

Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -

Ministry of Youth and Sports

Certificate of Completion – Sexual and Reproductive Health. -

Ministry of Youth and Sports

Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -

Ministry of Youth and Sports & the Duke of International Award

Certificate of Participation - Water Safety and Basic Rescue Skills -

Fiji Sports Commission and Lets Swim Fiji

F3- F6 -

Sila Central High School

Classes 1 – 8 -

Nausori District School

Certificate of Basic Child and Elderly Care -

Fiji National University

Certificate of Multi – Skilled -

Ministry of youth and sports Fiji -Nasau Youth Training Centre

Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -

Ministry of Youth and Sports

Certificate of Completion – Sexual and Reproductive Health. -

Ministry of Youth and Sports

Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -

Ministry of Youth and Sports & the Duke of International Award

Certificate of Participation - Water Safety and Basic Rescue Skills -

Fiji Sports Commission and Lets Swim Fiji

F3- F6 -

Sila Central High School

Classes 1 – 8 -

Nausori District School

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Ratu Viliame Vakatawaca Rabua