Ratu Viliame Vakatawaca Rabua
19A Eggleton St Blacktown, Sydney,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Bartender
Romanos
Wagga Wagga, NSW
07.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Meat Worker
Teys Wagga Wagga
Wagga Wagga, Australia
01.2021 - 06.2023
- Cleaned and sanitized meat processing equipment, tools, and work areas.
- Recorded quantity, product type and weight for quality control purposes.
- Trained in processing line positions to back up team members in case packing, smokehouse and delivery.
Customer Interaction Agent
Pack Leader Pacific
Centrepoint, Laucala Beach Estate, Nasinu, Fiji Island, Fiji
07.2019 - 10.2019
- Responded to customer inquiries via phone, email, and chat.
- Used problem-solving skills to resolve difficult cases.
- Suggested additional products or services based on individual needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Services Associate
Jacks of Fiji Limited
Nadi, Fiji
01.2018 - 12.2018
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Receptionist and Office Assistant
Ministry of Youth and Sports
Sigatoka, Fiji
01.2012 - 12.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained neat reception area by organizing materials and tidying up furniture.
Volunteer Attachment Music Teacher
Sila Central High School
, Fiji
08.2010 - 12.2010
- Teaching student in music and singing
School Secretary and Clerk
Nausori District School
, Fiji
01.2010 - 07.2010
- Greeted visitors and answered phone calls, providing information to parents and staff members.
Education
Diploma of IT Networking -
Fiji National University (TAFE)
Fiji01.2017
Some College (No Degree) - Certificate IV Kitchen Mgt, Adv. Dip Hotel Mgt
National Polytechnic of Australia
Sydney, NSWCertificate of Basic Child and Elderly Care -
Fiji National University
Certificate of Multi – Skilled -
Ministry of Youth And Sports Fiji -Nasau Youth Training Centre
Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -
Ministry of Youth And Sports
Certificate of Completion – Sexual and Reproductive Health. -
Ministry of Youth and Sports
Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -
Ministry of Youth And Sports & Duke of International Award
Certificate of Participation - Water Safety and Basic Rescue Skills -
Fiji Sports Commission and Lets Swim Fiji
Some College (No Degree) - CPR/ AED/ First -Aid
National CPR Foundation
Skills
- Communication
- Ability to Work under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Computer literate in all Microsoft
Talent Skills Include:
- Florist ~ any special occasion Eg Weddings, birthdays, funeral Etc
- Singer ~ choir master for church and many more
- Interior Material Designer
Computer Skills/Knowledge Include
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft publication
- Microsoft Excess
- Communication Skills
- Pleasant Speaking Voice
- Public Speaking Ability
- Good command in oral and writing English
- Strong Skills in helping others with problem solving
- Public Relation Etiquette
- Polite, well spoken, enthusiastic, good hygiene and good sense of humour
- English – good speaking skills: good grammar
Accomplishments
- Tailevu Primary School Netball Association, 2014,
- Certificate for Being Best Coach in season
Timeline
Bartender
Romanos
07.2023 - 03.2024
Meat Worker
Teys Wagga Wagga
01.2021 - 06.2023
Customer Interaction Agent
Pack Leader Pacific
07.2019 - 10.2019
Customer Services Associate
Jacks of Fiji Limited
01.2018 - 12.2018
Receptionist and Office Assistant
Ministry of Youth and Sports
01.2012 - 12.2012
Volunteer Attachment Music Teacher
Sila Central High School
08.2010 - 12.2010
School Secretary and Clerk
Nausori District School
01.2010 - 07.2010
Diploma of IT Networking -
Fiji National University (TAFE)
Some College (No Degree) - Certificate IV Kitchen Mgt, Adv. Dip Hotel Mgt
National Polytechnic of Australia
Certificate of Basic Child and Elderly Care -
Fiji National University
Certificate of Multi – Skilled -
Ministry of Youth And Sports Fiji -Nasau Youth Training Centre
Certificate of Completion – Entrepreneurship Business Training – SME PREPARATION WORKSHOP -
Ministry of Youth And Sports
Certificate of Completion – Sexual and Reproductive Health. -
Ministry of Youth and Sports
Award Leaders Training – Certificate of Participation in the DUKE OF EDINBURGH INTERNATIONAL AWARD (AWARD LEADERS TRAINING) -
Ministry of Youth And Sports & Duke of International Award
Certificate of Participation - Water Safety and Basic Rescue Skills -
Fiji Sports Commission and Lets Swim Fiji
Some College (No Degree) - CPR/ AED/ First -Aid
National CPR Foundation
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