Riteq HR software
Thao DO
Assistant Accountant
WOLLI CREEK, SYDNEY,NSW
Summary
Results-oriented Assistant Store Manager offering 2 years + of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Professionally interacted with customers to promote 70% customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
RESTAURANT BRANDS AUSTRALIA
PYRMONT, New South Wales
11.2020 - 12.2021
- Overseeing all store operations while generating Profit & Loss in monthly sales, quarterly sales.
- Performed responsibility for correct implementation of Workplace Health and Safety program for employees, customers, contractors and other visitors on company property.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Certification in YUM Graduate Leadership Program
- Member, Business Association (2018 - present)
Management Trainer
RESTAURANT BRANDS AUSTRALIA
PYRMONT, New South Wales
11.2020 - 12.2021
- Managed new employee orientation training process for more than 40 employees each year.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Delivered new employee onboarding and training sessions via RBAU Learning Zones.
- Coordinated and prioritized required training courses for Customer Service and Food Service.
- Delivered wide variety of courses focused on Food Safety, Customer satisfaction and General safety topics to enhance communication, team cohesion and group performance.
Customer Service
Gongcha
Marrickville, NSW
12.2020 - 11.2021
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Implemented and developed customer service training processes
Restaurant Shift Supervisor
KFC
Town Hall, NSW
03.2017 - 01.2021
- 5Balancing sales, reconciling cash and making bank deposits to facilitate opening and closing duties.
- Managing inventory tracking and physical inventory counts to minimize loss and variances by 505.
- Monitoring supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coordinating with marketing team to drive brand awareness and profitability.
- Managed team of 45 employees, overseeing hiring, training, and professional growth of employees
All Rounder
Face cafe
Central, NSW
02.2017 - 07.2017
- Coffee shop - FACE CAFE, 12/26 Regent street, Chippendale Central / (02, Experience in barista for 1 year 2017.
- Excellent graduation in barista course at AB coffee training and qualified High distinction certificate on 4/6/2017.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- AB COFFEE TRAINING, 647 George street, NSW, Sydney.
Education
Bachelor of Business -
Western University
Sydney NSW 02.2020 -
Diploma of Commerce -
SIBT
Sydney NSW 02.2019 -
Highschool -
Taylors College High School
Sydney NSW 02.2017 -
Skills
Proficient in Operations and Management System
Cash flow management
Foreign languages
SEO/SEM marketing
Human resource policies
Database Management
Professional Summary
- Process account adjustments and handle internal queries.
- Assisting internal staff with Accounts Payable
- Helping complete Months End, including bank reconciliations and Journal Adjustments.
- Assisting with company's cashflow and budgeting.
- Experience working within Retail/FMCG
Accomplishments
- The Accountant as Consultant - WESTERN SYDNEY UNIVERSITY
Jenox Australia - Immigration & Education
- Chartered Accountants ANZ Virtual Internship
References
- Taylors College High School, 965 Bourke street, Waterloo, Sydney NSW
Phone: (612) 8303 9700
- Western Sydney University, 255 Elizabeth Street Sydney NSW 2000
Phone: +61 2 9964 6555
- KFC Sydney Central Plaza
Phone: (02) 9223 0610
- Restaurant Brands Australia
ABN: 630 891 63 682
Phone: +61-293860500
Software
Microsoft Office Suite
Presentation Tools
MYOB
Interests
Child Care
Team or individual sports
Timeline
Customer Service
Gongcha
12.2020 - 11.2021
Assistant Store Manager
RESTAURANT BRANDS AUSTRALIA
11.2020 - 12.2021
Management Trainer
RESTAURANT BRANDS AUSTRALIA
11.2020 - 12.2021
Bachelor of Business -
Western University
02.2020 -
Diploma of Commerce -
SIBT
02.2019 -
Restaurant Shift Supervisor
KFC
03.2017 - 01.2021
All Rounder
Face cafe
02.2017 - 07.2017
Highschool -
Taylors College High School
02.2017 -