MOHAMMAD MIRAZUL ISLAM
Melbourne
Summary
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
6
6
years of professional experience
Work History
Barista
Baguette Flinders Street Pty Ltd
Melbourne, VIC
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista Supervisor
TOBYS ESTATE COFFEE ROASTERS
Riyadh, Saudi Arabia
04.2021 - 02.2023
- Demonstrated expertise in diverse brewing techniques, advising staff on optimal drinks preparation
- Produced unique, innovative latte art, maintaining customer interest and excitement
- Motivated high-performing teams in fast-paced cafe environments to consistently deliver quality and service standards
- Monitored staff performance, providing additional training on drinks preparation and service as needed to meet brand standards
Barista Supervisor
Coffee Lab Specialty Coffee
Riyadh,Saudi Arabia
02.2019 - 03.2021
- Trained junior baristas to deliver first-class coffee service, from drinks preparation to presentation
- Inspired teams to work with exceptional efficiency, consistently meeting drinks preparation timeframes
- Expertly handled daily store operations in the absence of management, providing secure, reliable deputising support
- Worked with passion and enthusiasm to motivate junior team members and provide positive customer experiences
Skills
- Brewing techniques
- Milk steaming and foaming
- Barista training
- Milk texturing
- Safe food handling practices
- Espresso calibration
- POS system operation
- Specialty coffee
- Multitasking
- Multidisciplinary teamwork
- Up-selling
- Cash register operation
- Customer service
- Complaints resolution
Timeline
Barista
Baguette Flinders Street Pty Ltd
06.2024 - Current
Barista Supervisor
TOBYS ESTATE COFFEE ROASTERS
04.2021 - 02.2023
Barista Supervisor
Coffee Lab Specialty Coffee
02.2019 - 03.2021