Amanda Brooks
Tamworth ,NSW
Summary
Experienced professional with a track record of delivering exceptional results in previous roles. Skilled in project management and cross-functional collaboration. Strong attention to detail and problem-solving abilities to identify and implement innovative solutions for efficient operations and customer satisfaction. Effective communication and interpersonal skills for building and maintaining positive relationships with clients and stakeholders, driving business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Healthcare Australia
Tamworth
08.2024 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Photographer
Owner
Guyra
01.2022 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Bank Transactions
- Pricing Enquiring / Session Quotes
- Applied effective time management techniques to meet tight deadlines.
- Use system to enter Session, process payments and issue receipts.
- Scheduled and confirmed appointments and meetings.
Scheduling and Customer Liaison Officer
Healthcare Australia
Armidale, NSW
04.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Collaborated with cross-functional teams to ensure timely resolution of customer complaints.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
Food Service Worker
Guyra Cafe
Guyra, NSW
03.2019 - 11.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
Property Manager /Administrator
Davidson Cameron & Co (change Of Ownership)
Guyra, NSW
12.2016 - 01.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
Property Manager
Professionals Stock And Land Guyra
Guyra, NSW
10.2013 - 12.2016
- Developed, reviewed and submitted property operating and capital budgets.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Minimized vacancy periods.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Managed bookkeeping, prepared budgets and cost reports.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Cashier
Hungry Jack's
Tamworth, NSW
04.2010 - 08.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
Office Assistant
Jackson Livestock And Property
Tamworth, NSW
03.2009 - 04.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Year 12 Certificate -
Guyra Central School
Guyra, NSWReal Estate License -
Sydney Education Course
Sydney, NSWGED -
Photography Education Course
OnlineSkills
- Strong Communication skills
- Business Administration
- Customer Needs Assessment
- Staff Support
- Excellent with Children's needs
- Working with children with physical and or emotional disabilities
- High acknowledge of Diabetes type one
- Program Management
- Friendly, loveable, hard Worker
- Contract Administration
Certification
Working With Children Check
Australia Working Rights
COVID-19 Vaccinations
National Police Check Clearance
Referees
- Craig Waters - Business owners & Territory Sales Manager Elders Davidson & Cameron - 0448389025
- Donna Goddard - Health Care Australia Team Leader - 0435 205 945
- Benita Johnson - Business Owner, Director - Personal Referee - 0413452076
Timeline
Customer Care Manager
Healthcare Australia
08.2024 - Current
Scheduling and Customer Liaison Officer
Healthcare Australia
04.2023 - 08.2024
Photographer
Owner
01.2022 - Current
Food Service Worker
Guyra Cafe
03.2019 - 11.2019
Property Manager /Administrator
Davidson Cameron & Co (change Of Ownership)
12.2016 - 01.2018
Property Manager
Professionals Stock And Land Guyra
10.2013 - 12.2016
Customer Service Cashier
Hungry Jack's
04.2010 - 08.2011
Office Assistant
Jackson Livestock And Property
03.2009 - 04.2010
Year 12 Certificate -
Guyra Central School
Real Estate License -
Sydney Education Course
GED -
Photography Education Course