JAYDEN CLARK
Summary
Energetic Operations Officer adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
5
5
years of professional experience
Work History
APS4 Operations Officer
National Disability Insurance Agency, YPIRAC
06.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Managing team mailboxes and actioning various operations and administrative enquiries from staff members, recruitment agencies, internal and external stakeholders
- Managing and coordinating recruitment activities and contract variations within the Division for both APS and labour hire staff.
- Managing business support functions and operating procedures, onboarding new starters and offboarding staff leaving the Agency.
APS4 Planner/Program Support
National Disability Insurance Agency, YPIRAC
01.2023 - 06.2024
- Connecting with participant's, their nominees and carers, service providers, support coordinators and other nominated people as required for plan development and implementation.
- Developing high quality NDIS plans that consider skills development, community and mainstream supports and reasonable and necessary funding.
- Providing guidance and support to other NDIA areas and external stakeholders to reduce double handling of work
- Collaborating with internal and external stakeholders, applicants, and medical professionals
- Ability to make quality and independent decisions and communicate this to stakeholders
- Managing complex cases for applicants that are admitted to hospital meeting their access requirements and timeframe commitments
- Resolving complex issues with strong problem-solving skills
- Maintaining up to date knowledge on legislation, policy, and procedures to align with the minsters commitment
APS 4 Planner
National Disability Insurance Agency
01.2023 - 01.2023
- Conducted tailored conversations to each participant and their stakeholders to develop a personalized funded plan under NDIA reasonable and necessary guidelines
- Making independent planning decisions
- Resolving complex issues and working independently
- Lodging internal requests for higher delegates to review and approve
- Developed an effective conflict resolution skill when having challenging conversations.
Debt Recovery Officer
Australian Taxation Office
01.2020 - 01.2022
- Maintained detailed records of all communications and transactions, ensuring a high level of accuracy and accountability throughout the collections process.
- Collaborated with legal teams to enforce judgments and initiate garnishments, resulting in successful debt recoveries.
- Conducted thorough research on debtor financial situations, enabling more targeted and effective collection strategies.
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Entered client details and notes into system for interdepartmental access and review.
Education
Business Introduction To Sociology & Psychology - Psychology
Rosny College
11.2017
Business Studies - Business Communications
Hellyer College
11.2016
Skills
- Operational Efficiency
- Organizational Efficiency
- Strategic planning and execution
- Decision-Making
- Analytical Thinking
- Stakeholder Relationship Management
References
Cathy Macarthur - Team Leader NDIA P: 03 5223 0535 E: cathy.macarthur@ndis.gov.au
Lauren Bell - Pervious Team Leader NDIA P: 0448 892 426 E: lauren.bell@ndis.gov.au
Beck Hartley- Pervious Team Leader NDIA P: 03 8416 171 E: beck.hartley@ndis.gov.au
Additional Information
Commencing APS6 ongoing employment with the agency on 21/10/2024
Timeline
APS4 Operations Officer
National Disability Insurance Agency, YPIRAC
06.2024 - Current
APS4 Planner/Program Support
National Disability Insurance Agency, YPIRAC
01.2023 - 06.2024
APS 4 Planner
National Disability Insurance Agency
01.2023 - 01.2023
Debt Recovery Officer
Australian Taxation Office
01.2020 - 01.2022
Business Introduction To Sociology & Psychology - Psychology
Rosny College
Business Studies - Business Communications
Hellyer College
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