Jessica Hatton
Melbourne,VIC
Summary
I am a self-driven person that likes collaborating with people from all cultures and origins who have taken diverse paths in life. I have a strong desire to help and uplift people, and I am a bundle of energy. I find that when I interact with people, my warmth comes through since I am amiable and very approachable. My community services diploma was successfully earned. During my studies, I successfully completed a student placement at IPC Health-Family Services. This experience gave me valuable insight into providing care and support to clients dealing with a variety of challenges. My goals are to help those in need and the workplace by sharing my knowledge and compassionate character. I am willing to work for the benefits of the organization continuously putting in my all.
Overview
3
3
years of professional experience
Work History
Community Connector
IPC
02.2024 - Current
- Increased awareness of available services by creating and distributing informative materials.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Assisted clients with obtaining housing, employment and support resources.
- Collaborated with local organizations to develop new programs addressing community needs.
- Enhanced community engagement by organizing and promoting local events and initiatives.
- Provided one-on-one assistance to clients navigating various social services systems.
AOD Counselor
CO Health
12.2023 - Current
- Contributed to a positive treatment culture by modeling and promoting healthy boundaries, communication practices, and self-care strategies among staff members.
- Provided crisis intervention services when needed, ensuring the safety and well-being of clients during difficult moments.
- Established rapport with clients from diverse backgrounds and varying levels of substance abuse severity, fostering trust and open communication essential for successful outcomes.
- Supported clients in navigating legal or social service systems as necessary during their recovery process.
- Offered compassionate guidance through the detoxification process for clients beginning their journey towards sobriety.
- Educated clients on coping skills and strategies that promote long-term sobriety and success in recovery.
Medical Reception
Medical One
10.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Diploma - Community Services
Victoria University
Melbourne, VIC10.2023
Certificate IV - AOD
Victoria University Secondary College - Deer Park Campus
Deer Park, VIC09.2019
Taylors Lakes Secondary College
Taylors Lakes, VIC2017
Skills
- Community Engagement
- Efficient under pressure
- Attention to Detail
- Self-awareness
- Crisis Intervention
- Risk Assessment
- Analytical Thinking
- Intervention Planning
- Case Documentation
- Empathy building
- Letter preparation
- Life Skills Training
- Compassionate
Timeline
Community Connector
IPC
02.2024 - Current
AOD Counselor
CO Health
12.2023 - Current
Medical Reception
Medical One
10.2021 - Current
Diploma - Community Services
Victoria University
Certificate IV - AOD
Victoria University Secondary College - Deer Park Campus
Taylors Lakes Secondary College
Similar Profiles
Stephanie De Sales D'SouzaStephanie De Sales D'Souza
Advisor Services Associate at IPCAdvisor Services Associate at IPC
William HarperWilliam Harper
Mechanical Maintenance Technician at IPCMechanical Maintenance Technician at IPC
Daniel MenesesDaniel Meneses
Construction Site Supervisor at IPCConstruction Site Supervisor at IPC