Linda Tran

Due to the scale of SKYE Suites operation, I have been given a unique opportunity to gain insight, working across what would be traditionally different departments such as reservations, valet and front of house check-in agents. Through, this insight I have been able to develop a dynamic and intimate understanding of the hotel operations in relation to the guest experience.

Duties and Responsibilities

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Arranged special accommodations for guests to enhance visitor experiences.
• Assisted in resolving customer complaints in a courteous and professional manner.
• Gave clear directions to local museums, restaurants and places of interest to patrons.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Assisted guest via phone by providing confirmations, answering questions and offering general information.

My role at ICC Sydney entails restoring venues to neat and professional appearance in quick order. Communicating with visitors, team members and management to provide outstanding experiences whilst contributing to a seamless operation.

Duties and Responsibilities

• Greeted and assisted customers to foster positive experiences.
• Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
• Directed crowds away from restricted areas or hazardous locations.
• Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
• Provided information regarding events, facilities, and services.

My role at Kate Spade New York entailed providing quality customer service as a member of the sale team by anticipating needs and delivering outstanding support to clients.

Duties and Responsibilities

• Kept informed about new products arriving at the store on a regular basis.
• Answered store and merchandise questions and led customers to wanted items.
• Organised store by returning merchandise to proper areas and restocked displays.
• Organised displays to attract customers and promote sales.
• Handled customer complaints in a professional manner.
• Reported any discrepancies in inventory counts or pricing issues promptly.