Luke Vocevoce
Dunsborough,Western Australia
Summary
I am an enthusiastic 19th of December born person with characteristics of a hardworker. A skillful personality being guarded with a clear aim in life. I believe that I have the capabilities of carrying out any given tasks and operations providing a vast contribution to your beloved institution.
Diligent [Desired Position] with strong background in providing exceptional guest services. Successfully managed guest interactions, leading to increased satisfaction and positive feedback. Demonstrated ability to resolve conflicts and foster welcoming environment through effective communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Bunker Bay Resort
01.2023 - 01.2024
- Currently working as a Guest Service Agent (Bunker Bay Resort, Perth, Australia)
LH driver (Denarau Destination)
01.2010 - 01.2022
- Including transportation and guiding tourists to make a memorable stay.
Porter/Bell Desk Attendant
01.2005 - 01.2009
- Wyndham Resort Denarau Island, Fiji
Trendwest by Worldmark
01.2001 - 01.2009
- Currently known as Wyndham Resort
Activities and Landscape Department
01.2001 - 01.2005
Education
Certificate Of Merit -
Wesley College
01.1995
White Card
Nara Training And Assesment
Bunbury, WA01-2025
Certificate of Completion - Bush Fire Awareness and Fire Fighting Skills
Dunsborough Fire Station
Western Australia01.2024
Certificate of Defense Driving Course - undefined
01.2020
Certificate of Achievement - Counseling Employees
01.2006
Certificate of Participation - Basic Security Training
01.2003
Certificate - undefined
Red Cross Society
01.2002
Sixth Form Certificate - Computer, Geography, Mathematics and English
Wesley College
01.1997
Responsible Service of Alcohol
Clear To Work
Western Australia08-2024
Certificate of Achievement
PCI DSS EModule
06-2025
Skills
- Creativity
- Communication
- Meeting deadlines
- Teamwork
- Self-motivated
- Friendly and kind
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest services
- Patience and composure
- Administrative skills
- Hospitality services
- Cash management
- Hospitality best practices
- Guest services agent training
- Payment collection
- Special requests handling
- Information confidentiality
- Invoice processing
- Cleaning and sanitizing
- Guest relations
- Security awareness
- Key card programming
- Spa and restaurant reservations
- Transportation arrangements
- Baggage assistance
- Hospitality and service industry background
- Room assignment
- Guest check-in and check-out
- Paperwork handling
- Meeting room setup
- Guest service and assistance
Accomplishments
- Collaborated with team of 8 in the development of Pullman Bunker bay Resort.
- Achieved training by introducing Opera Cloud for computer systerm.
Hobbies and Interests
Farming, Playing Rugby, Listening to music
Certification
- Certified Guest Service Agent, Pullman Bunker Bay Resort - from 2023 till now.
- Licensed in Responsive service of Alcohol - 27/08/2024
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Getting involved in local advocacy groups to promote positive change in the community
- High-Intensity Interval Training
- I participate in a variety of outdoor recreational activities
- Music
- Auto Repair/Restoration
Timeline
Guest Service Agent
Bunker Bay Resort
01.2023 - 01.2024
LH driver (Denarau Destination)
01.2010 - 01.2022
Porter/Bell Desk Attendant
01.2005 - 01.2009
Trendwest by Worldmark
01.2001 - 01.2009
Activities and Landscape Department
01.2001 - 01.2005
Certificate of Defense Driving Course - undefined
Certificate of Achievement - Counseling Employees
Certificate of Participation - Basic Security Training
Certificate - undefined
Red Cross Society
Sixth Form Certificate - Computer, Geography, Mathematics and English
Wesley College
Certificate Of Merit -
Wesley College
White Card
Nara Training And Assesment
Certificate of Completion - Bush Fire Awareness and Fire Fighting Skills
Dunsborough Fire Station
Responsible Service of Alcohol
Clear To Work
Certificate of Achievement
PCI DSS EModule
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