Clifford Dickinson
Melbourne,VIC
Summary
Highly motivated and reliable individual, with experience and passion in the hospitality and retail industry in Food and Beverage and Events departments. Possess highly developed organisational and strong communication skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Guest Services Staff Member
Melbourne & Olympic Parks
Melbourne, VIC
09.2024 - Current
- Assisted guests with inquiries and provided information about events and services.
- Coordinated guest check-in processes to ensure smooth entry to events.
- Addressed guest complaints and resolved issues promptly and effectively.
- Supported ticketing operations by verifying purchases and distributing tickets efficiently.
- Greeted and welcomed guests upon arrival at the facility.
Team Leader
Delaware North
04.2018 - Current
- Led a team in high-pressure bar and café environments at MCG, Marvel, and Olympic Park.
- Opened and closed outlets efficiently to ensure operational readiness.
- Established performance expectations, monitored progress, and provided constructive feedback.
- Cultivated an inclusive team culture that promoted respect and understanding among members.
Food and Beverage Attendant
Emporium Hotel
04.2021 - 05.2023
- Events - Set up and pack down of events, provide food and beverage and bar service, print menus and signage for dietary requirements
- Concierge - Deliver luggage to and from rooms for guests and provide excellent customer service
- In Room-Dining - Deliver food and beverage to rooms and handle general guest enquiries
- The Terrace - Provide food and beverage service at rooftop bar and restaurant and perform duties as a section waiter and bar back
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Casual Retail Assistant
David Jones
09.2022 - 01.2023
- Carried out responsibilities in general merchandise department, selling stock and refilled stock on shelves and racks
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled customer enquiries and processed sales, issued refunds and processed online ordering
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
RSA - Responsible Service of Alcohol Certificate -
RSA
10-2025
RSG - Responsible Service of Gaming -
RSG
10-2025
Food Safety Certificate -
Food Safety
10-2025
Certificate III in Hospitality -
01.2022
First Aid Certificate -
01.2022
Barista Certificate -
01.2021
Skills
- Written and verbal communication
- Interpersonal skills
- Team leadership
- Customer service
- Event coordination
- Administrative expertise
- Microsoft Office proficiency
- Reliability and punctuality
- Eagerness to learn
- Collaboration and teamwork
- Problem-solving skills
- Attention to detail
- Team motivation
References
- Rebecca, Supervisor, Marvel Stadium, 0424994882
- Barry Pearl, Area Manager, Koala Bair Prmotions
- Erin Fox, F & B Service Coordinator, Brisbane Convention Centre, 0401 471 823
Timeline
Guest Services Staff Member
Melbourne & Olympic Parks
09.2024 - Current
Casual Retail Assistant
David Jones
09.2022 - 01.2023
Food and Beverage Attendant
Emporium Hotel
04.2021 - 05.2023
Team Leader
Delaware North
04.2018 - Current
RSA - Responsible Service of Alcohol Certificate -
RSA
RSG - Responsible Service of Gaming -
RSG
Food Safety Certificate -
Food Safety