Jessica Sayers
Warragal,Australia
Summary
I am a Hardworking and dedicated professional with extensive experience as a Head Stable Groom, Site Supervisor, and in reception and administrative roles. Skilled in managing the care and well-being of animals, coordinating resources, and maintaining operational efficiency. Experienced in handling reception duties, answering inquiries, processing payments, and managing schedules, records, and inventory with precision. Proven ability to deliver exceptional customer service, address client concerns, and ensure high standards in both equine and professional office environments. Strong ability to be organised, Strong leadership skills, adept at working independently or collaboratively to meet deadlines and exceed expectations. Motivated to take on new challenges while contributing to company growth and success.
Overview
14
14
years of professional experience
Work History
Head Stable Groom
Heike Park
05.2024 - Current
- As a Head Stable Groom, I was dedicated to ensuring the health, safety, and well-being of animals through proactive care and meticulous attention to detail. I maintained clean, sanitised, and organised living areas to support the health of the horses and livestock under my care. Meal preparation was tailored to meet the specific dietary needs of each animal, ensuring their optimal health and performance.
- I managed and maintained saddles, bridles, and riding gear, ensuring a proper fit and comfort for each horse. Regular monitoring and recording of behavior and health allowed me to promptly identify and address any concerns.
- Adherence to safety protocols while operating tools and equipment ensured a secure environment for both animals and staff.
- In preparation for travel and events, I ensured horses were calm, clean, and ready for transportation. I also inspected and monitored the grounds regularly, reported any damages or issues, and assisted with repairs to uphold the facility standards.
- Collaboration and teamwork were key aspects of my role, working closely with colleagues to achieve shared goals and maintain smooth operations. My reliability and proactive approach consistently contributed to the overall success of the team, as I was always willing to assist wherever needed.
Site Supervisor and Machine Operator
Earth Solutions Group
12.2020 - 05.2024
- As a Site Supervisor and Machine Operator, I ensured compliance with government regulations and company policies regarding the acceptance of clean fill materials. Prior to receipt, I verified that all materials were approved by the Environmental Officer and visually inspected truckloads to confirm they met clean fill standards. Regular site inspections were conducted to maintain a clean and compliant environment, with all non-conforming loads promptly reported to the Environmental Officer and Regional Site Manager.
- I directed and supervised site employees, ensuring they had a thorough understanding of the site's earthworks plan and performed their tasks in accordance with ESGs policies and procedures. This included ensuring the accurate recording of machine billable hours, promoting efficiency, and maintaining proper use of personal protective equipment (PPE). I actively identified and addressed areas of concern, alerting the Regional Site Manager to non-conformances and ensuring adherence to occupational health and safety requirements at all times.
- Administrative responsibilities included accurately recording incoming material loads, processing payments through the ESG Data Portal, and completing all reports in line with company standards.
- I upheld the company's professional image by maintaining high grooming standards and ensuring uniforms complied with PPE requirements.
- Customer service was a key part of my role, addressing client inquiries and resolving issues in alignment with the company Customer Service Policy.
- I worked closely with the Regional Site Manager to manage client relationships, resolve conflicts with clients and subcontractors, and implement system improvements to enhance service offerings. My dedication to operational efficiency, compliance, and client satisfaction contributed to maintaining a productive and safe worksite.
Stable Hand (Racing Industry)
Booralite Park
06.2020 - 12.2020
- As a Stable Hand for racehorses, I am dedicated to maintaining the health, safety, and performance of the animals through high-quality care and attention to detail.
- I ensured a clean and organised environment by maintaining sanitised living areas, which is crucial for the health and well-being of racehorses.
- My role also involved preparing and providing specialised meals to meet the specific dietary needs of each horse under my care.
- I maintained all saddles, bridles, and racing gear, ensuring each piece fit properly and comfortably for the horses. Through careful monitoring and detailed recording of the horses behaviour and health, I was able to quickly identify and address any concerns, ensuring peak performance for race day.
- I followed strict safety protocols when operating tools and equipment, ensuring a safe work environment.
- I also played a key role in preparing racehorses for travel and events, ensuring they were calm, clean, and ready for transport to tracks and competitions.
- Regularly inspecting the grounds for any potential hazards, I reported damages and assisted with repairs to maintain a safe, effective training environment.
- As a collaborative team player, I worked closely with trainers and other stable staff to achieve our shared goal of preparing racehorses for success.
- I consistently demonstrated reliability, always offering assistance wherever needed to ensure the teams smooth operation and the horses well-being.
Labourer / Site Supervisor
Newground Rural Contracting
04.2018 - 06.2020
- I have extensive experience in fencing installation, repair, and maintenance, with a focus on customer satisfaction, administrative efficiency, and project planning. I managed customer interactions by providing clear communication, answering inquiries, and resolving concerns throughout project timelines. Ensuring clients reviewed and signed off on documentation after repairs or installations was a priority, allowing for accurate record-keeping and finalised project orders.
- I handled both residential and commercial projects, installing wire, wood, and Colorbond fences across various locations. My role included preparing worksites by clearing rocks, stones, and debris to create clean and safe installation areas. I also repaired broken posts, braces, and fence panels, conducting comprehensive assessments to address any additional damage.
- In addition to fieldwork, I managed inventory by organizing tools, materials, and machinery, ensuring all necessary items were prepared for daily operations and transported to job sites. I consistently delivered high-quality service, regardless of weather conditions or terrain, maintaining professionalism in all environments. Using precise measuring and marking tools, I determined site layouts and ensured proper placement of fencing structures.
- Administrative responsibilities included maintaining detailed records such as work orders, invoices, and client communications to ensure seamless project tracking. I also scheduled and coordinated appointments to deliver services on time while accommodating customer needs. My commitment to safety was evident in my adherence to strict protocols when operating tools, equipment, and heavy machinery, preventing accidents and ensuring a safe work environment.
- Additionally, I collaborated closely with clients to understand their specific needs, providing tailored solutions and exceptional service from project inception to completion.
Stable Manager
Caroline & Mick Price Performance Stables
03.2016 - 04.2018
- As a Stable Manager, I effectively oversaw daily operations to ensure the safety, well-being, and productivity of both staff and animals under my care. I diligently monitored staff adherence to safety procedures and protocols, reducing the risk of accidents and injuries.
- A key responsibility was closely observing and recording the behaviour and health of horses and livestock, promptly addressing any concerns.
- I maintained equipment through routine preventative maintenance and necessary repairs, ensuring all tools and machinery remained in optimal condition. Additionally, I regularly inspected the grounds, reported damages or issues to the owner, and facilitated repairs to uphold the facilities standards.
- Remaining calm and professional in stressful situations was integral to my role, enabling me to handle challenges effectively. I conducted thorough opening, closing, and shift-change procedures to maintain seamless operations throughout each day. I also resolved escalated customer inquiries and complaints, providing excellent service and maintaining client satisfaction.
- Leadership and mentorship were core aspects of my position. I provided guidance and training to new employees, equipping them with knowledge of company policies, procedures, and best practices. My dedication to operational excellence and team development consistently contributed to a safe, efficient, and professional environment.
Stable Manager
Balmoral Equestrian Centre
01.2012 - 03.2016
- As a Stable Manager and Head Groom at a dressage horse stable, I was dedicated to ensuring the smooth operation of the stable and the well-being of both the horses and staff. I monitored staff compliance with safety procedures and protocols, helping to prevent accidents and injuries on-site. Collaborating closely with the owner, I worked to determine the specific needs of the farm, ensuring all resources were allocated efficiently to maintain high standards of care.
- I took a proactive approach to monitoring and recording the behavior and health of the horses and livestock, addressing any issues immediately to ensure their optimal performance and well-being. In addition, I maintained stable equipment through routine preventative maintenance and performed repairs as necessary to ensure operational efficiency.
- I regularly inspected the grounds, reporting any damage or concerns to the owner and overseeing necessary repairs to maintain a safe and clean environment. Remaining calm and professional in stressful situations, I was able to effectively diffuse tense circumstances and ensure that the operations continued smoothly.
- My role also involved completing thorough opening, closing, and shift-change functions to uphold operational standards and ensure the stables ongoing success. I was responsible for resolving customer inquiries and complaints that required management-level escalation, providing prompt and effective solutions. Furthermore, I offered leadership and mentorship to new employees, ensuring they were well-versed in company regulations and best practices.
Receptionist and Admin
Balance Automotive
02.2011 - 01.2012
- As an Administrative Assistant, I was responsible for managing incoming phone calls, ensuring they were routed to the appropriate parties within the office. I greeted visitors and customers warmly, addressing inquiries and providing excellent customer service. I supported various departments through data entry tasks and administrative duties, maintaining organised files and spreadsheets to streamline tasks and facilitate easy retrieval.
- I managed client payments for products and services, ensuring accuracy and efficiency during transactions. Additionally, I handled the receipt and distribution of parcels and mail, opening packages for staff as needed. Maintaining office supply inventory was a key responsibility, and I placed timely orders to meet ongoing demands.
- At the reception desk, I upheld professional standards, creating a positive and lasting impression on visitors. I collaborated with managers to address and resolve issues related to employee performance, office equipment, and work schedules.
- My role also involved identifying, correcting, and reporting data entry errors while adhering to established data program techniques and procedures to maintain accuracy and compliance.
Education
Cert III in Racing, stable hand -
Racing Victoria
Cert I Equine studies -
Box Hill TAFE
Box Hill, VICHigh School Diploma -
Rowville High School
Rowville, VICSkills
- Client relationships
- Customer service
- Administration
- Business strategy
- Leadership
- Communication improvements
- Modifications and adjustments
- Machinery operations
Timeline
Head Stable Groom
Heike Park
05.2024 - Current
Site Supervisor and Machine Operator
Earth Solutions Group
12.2020 - 05.2024
Stable Hand (Racing Industry)
Booralite Park
06.2020 - 12.2020
Labourer / Site Supervisor
Newground Rural Contracting
04.2018 - 06.2020
Stable Manager
Caroline & Mick Price Performance Stables
03.2016 - 04.2018
Stable Manager
Balmoral Equestrian Centre
01.2012 - 03.2016
Receptionist and Admin
Balance Automotive
02.2011 - 01.2012
High School Diploma -
Rowville High School
Cert III in Racing, stable hand -
Racing Victoria
Cert I Equine studies -
Box Hill TAFE
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