Hong Tam (Kelly) Huynh

Receptionist:

• Confirmed appointments, communicated with clients and updated client records.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security.
• Corresponded with clients through email, telephone or postal mail.
• Kept reception area clean and neat to give visitors positive first impression.

Gaming attendant:

• Deliver all kind of services in a timely manner and professionally.
• Operate daily basis of gaming including handling cash to ensure a balance at the end of shift
• Interact with guests to encourage play to contribute to memory-making experience
• Welcome and greet customers, answer questions and promote current club's offer to attract potential customer.

Bartender:

• Look after the bar and the floor cleanliness, ensure everything is neat and in place.
• Designed special drink and cocktail offerings upon guest preferences.
• Trained new bartenders on drink preparation, communication with regulars and comply with WHS
• Boosted bar profitability, mentoring team members on regular customers

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.
• Displayed enthusiasm and promoted excellent service to customers to boost restaurant reputation and receive valuable feedbacks
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Preparing all drinks as assigned, using the approved recipe and stated quantities according to the food production records
• Providing security and use of all foods provided for the daily food preparation
• Providing excellent table service and fostered guest satisfaction in fast-paced environment.
• Constantly monitoring equipment performance and reports maintenance needs to the manager
• Maintaining standard cleanliness, approved food handling and sanitation procedures are being followed by all employees.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Became familiar with products to answer questions and make suggestions.