Steve Fidele
Wyndham Vale,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Call Centre Representative
Mayer, Probes Group.
08.2022 - 11.2023
- Customer service
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
Crew Member
Coles Group
04.2022 - 06.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining aclean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Customer Consultant
Body Shop
03.2021 - 07.2022
- Customer service
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
Customer Service
BOUNCEinc.
08.2018 - 12.2019
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with in-store events and workshops, promoting outdoor skills and environmental awareness.
Education
Certificate IV Child, Youth, Family Intervention - Support Worker
Arizona College
Unite 6/1 Hillary St Braybrook 301908.2023
Certificate III in Sports And Recreation - Personal Trainer/ Sports Coach
SEDA College VIC
Essendon, VIC11.2021
Certificate of Graduation - High Performance Program
SEDA College
Essendon, VIC11.2021
High School - Entering The Work Force
SEDA College
Essendon, VIC11.2031
Skills
- Reliable: punctual and responsible
- Community-minded: attentive, respectful community spirit
- Attention to detail: follows instructions carefully, and work is completed on time
- Team player: easy to work with
- Quick learn: hardworking eager to learn new tasks
- Customer Satisfaction: being able to meet customer's needs
- Effective Communication: using right tone of voice when speaking to people
- Time Management: being able to arrive and get things done on time
- Problem Solving: being able to come up with different solutions during difficult times
Additional Information
Referee Available Upon Request
Timeline
Customer Service Call Centre Representative
Mayer, Probes Group.
08.2022 - 11.2023
Crew Member
Coles Group
04.2022 - 06.2023
Customer Consultant
Body Shop
03.2021 - 07.2022
Customer Service
BOUNCEinc.
08.2018 - 12.2019
Certificate IV Child, Youth, Family Intervention - Support Worker
Arizona College
Certificate III in Sports And Recreation - Personal Trainer/ Sports Coach
SEDA College VIC
Certificate of Graduation - High Performance Program
SEDA College
High School - Entering The Work Force
SEDA College
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