Benjamin Avdic
Epping
Summary
Guest Assistance Ambassador with extensive experience in customer service and disability aiding, currently with Virgin Australia. Demonstrates strong leadership and training capabilities, ensuring productive and smooth operations in both domestic and international settings. Passionate about expanding knowledge and skills, with a focus on delivering exceptional service and support.
Overview
12
12
years of professional experience
Work History
Guest Assistance Ambassador
Virgin Australia
09.2022 - Current
- Assisting Elderly, ill and handicapped guests
- Leading fellow staff members to maintain daily productiveness
- Pushing wheelchairs
- Assisting with first aid
- Working with patient carrying machines
- Greeting customers
- Training new staff
- Working both domestic and International flights
- Assisting guest through immigration
- Aiding with confrontational passengers
- Supervising new workers
Eagle lift trainer
Regional Express Airlines
03.2021 - 09.2022
- Acquired an airside drivers’ licence
- Assisting crew to and from aircrafts
- Putting on and removing aerobridges from planes
- Checking passengers in to flights
- Boarding guests
- Assist all special needs guests (elderly, ill and handicapped)
Resident Support Officer
Victorian Government Department Of Justice And Community Safety
12.2020 - 03.2021
- Ensure the safety of all quarantined guests
- Escorting guests in and out of the hotel
- Following government safety procedures in dealing with potentially Covid-19 positive guests
- Making sure Guests abide by the rules and remain in their rooms
SSR Ambassador
Virgin Australia
06.2017 - 01.2020
- Assisting Elderly, ill and handicapped guests
- Leading fellow staff members to maintain daily productiveness
- Pushing wheelchairs
- Assisting with first aid
- Working with patient carrying machines
- Greeting customers
- Training new staff
- Working both domestic and International flights
- Assisting guest through immigration
- Aiding with confrontational passengers
- Supervising new workers
Sales Assistant (Cashier)
Melton
02.2013 - 09.2014
- Constantly engaging with customers on both positive and negative levels
- Money handling (safe drops, closing tills)
- Managing daily tasks to be completed
- Leading fellow staff members to maintain daily productiveness
- Answering Phone Calls
- Few Administrative paperwork tasks
- Placing orders
- Accepting deliveries
Education
Master of Clinical Audiology -
Latrobe University
02.2025
Graduate Certificate in Sport and Exercise Science -
Victoria University
12.2022
Bachelor of Biomedical Science - Human Physiology and Cell and Molecular Biology, Immunology
Victoria University
12.2021
VCE Year 12 -
Epping Secondary College
12.2010
Skills
- Effective Communication
- Interpersonal Communication Expert
- Effective Team Collaboration
- Strong Organizational Skills
- Customer Engagement
- Assistance for Individuals with Disabilities
- Brand awareness
- Multilingual proficiency
- Cross-cultural collaboration
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Professional Working
Timeline
Guest Assistance Ambassador
Virgin Australia
09.2022 - Current
Eagle lift trainer
Regional Express Airlines
03.2021 - 09.2022
Resident Support Officer
Victorian Government Department Of Justice And Community Safety
12.2020 - 03.2021
SSR Ambassador
Virgin Australia
06.2017 - 01.2020
Sales Assistant (Cashier)
Melton
02.2013 - 09.2014
Graduate Certificate in Sport and Exercise Science -
Victoria University
Bachelor of Biomedical Science - Human Physiology and Cell and Molecular Biology, Immunology
Victoria University
VCE Year 12 -
Epping Secondary College
Master of Clinical Audiology -
Latrobe University
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