Benjamin Avdic
Epping,Australia
Summary
Highly accomplished Guest Assistance Ambassador with over five years of experience in the airline industry, specializing in customer service and disability aiding. Proven leader with a strong history of training and mentoring new staff, ensuring smooth and efficient operations in both domestic and international settings. Passionate about providing exceptional support and care, and adept at de-escalating confrontational situations to maintain a safe and positive environment for all guests. Currently seeking to leverage this expertise to expand my career in a new, challenging field.
Overview
13
13
years of professional experience
Work History
Guest Assistance Ambassador
Virgin Australia
09.2022 - Current
- Led and mentored new team members, improving training efficiency and ensuring seamless integration into daily operations.
- Provided comprehensive support to elderly, ill, and handicapped guests, consistently delivering compassionate and professional care.
- Managed first aid and emergency situations, ensuring swift and appropriate responses to guest medical needs.
- Assisted guests through domestic and international flights, including navigating immigration and security checkpoints.
- Skilfully de-escalated and resolved conflicts with confrontational passengers, maintaining a calm and secure environment.
Eagle Lift Trainer
Regional Express Airlines
03.2021 - 09.2022
- Acquired an airside driver's license to operate ground support equipment.
- Ensured safe and timely aircraft operations by positioning aerobridges and assisting crew with aircraft access.
- Streamlined the passenger check-in and boarding process, improving efficiency and guest satisfaction.
- Assisted a diverse range of special needs guests, including the elderly, ill, and handicapped.
Resident Support Officer
Victorian Government Department of Justice and Community Safety
12.2020 - 03.2021
- Ensured the safety and compliance of all quarantined guests by consistently enforcing government safety procedures.
- Managed the check-in and check-out process for guests while adhering to strict safety protocols.
- Provided direct support to guests, addressing their needs and ensuring adherence to quarantine rules.
SSR Ambassador
Virgin Australia
06.2017 - 06.2020
- Provided exceptional assistance to elderly, ill, and handicapped guests, and supervised new team members.
- Aided with guest immigration and first aid, ensuring smooth and safe transit.
- Effectively managed daily tasks to maintain productivity and operational flow.
Sales Assistant (Cashier)
Melton
02.2013 - 09.2014
- Handled all cash transactions, including safe drops and closing tills with 100% accuracy.
- Engaged with customers to resolve issues and provide a positive experience.
- Answered incoming phone calls and managed administrative paperwork.
- Coordinated with team members to ensure daily tasks were completed efficiently.
Education
Graduate Certificate - Sport and Exercise Science
Victoria University
Saint Albans, VIC01.2022
Bachelor - Biomedical Science
Victoria University
Saint Albans, VIC01.2021
Skills
- Customer service excellence
- Team leadership
- First aid administration
- Conflict resolution
- Training and mentoring
- Disability support
- Airport operations management
- Time management
- Microsoft Office proficiency
Awards And Volunteer Experience
- Bachelor of Biomedical Sciences
- Graduate Certificate in Sports and Exercise Science
- First Aid Certificate
- Completion of VCE 2010 Certificate
- Received multiple rewards for excellent customer service in retail.
- Achieved 100% in four mystery shopper evaluations.
- Volunteer Work: Administrative support at Northern Community Church of Christ (2016).
References
Available upon request.
Timeline
Guest Assistance Ambassador
Virgin Australia
09.2022 - Current
Eagle Lift Trainer
Regional Express Airlines
03.2021 - 09.2022
Resident Support Officer
Victorian Government Department of Justice and Community Safety
12.2020 - 03.2021
SSR Ambassador
Virgin Australia
06.2017 - 06.2020
Sales Assistant (Cashier)
Melton
02.2013 - 09.2014
Graduate Certificate - Sport and Exercise Science
Victoria University
Bachelor - Biomedical Science
Victoria University
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