Courtney Hockley
Croydon,VIC
Summary
Dynamic Supervisor with a proven track record at Eastern Health, enhancing patient satisfaction and streamlining catering operations. Expert in hygiene standards and leadership, I boosted team productivity and maintained high-quality service. Skilled in multitasking and critical thinking, I thrive in fast-paced environments, ensuring efficient workflow and exceptional team performance.
Overview
8
8
years of professional experience
Work History
Supervisor - Catering
Eastern Health
05.2017 - Current
- Facilitated clear communication between kitchen and clinical staff, ensuring accurate order fulfillment and timely delivery to patients
- Streamlined catering processes for a smoother workflow and improved staff productivity.
- Hired and trained both permanent and temporary staff members.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Enhanced patient satisfaction by actively addressing concerns and providing personalized solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
Education
High School Diploma -
Mooroolbark College
Mooroolbark, VIC11-2016
Skills
- Hygiene standards
- Training and coaching
- Time management
- Teamwork and collaboration
- Attention to detail
- Leadership skills
- Multitasking
- Reliability
- Critical thinking
- Patient confidentiality
- Relationship building
- Organized and detail oriented
Awards
A21 awards 2021- kindness award caterogy
Timeline
Supervisor - Catering
Eastern Health
05.2017 - Current
High School Diploma -
Mooroolbark College
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