Kylie Colemane
ROSEBUD,VIC
Summary
Accomplished manager with a proven track record in operations management and team leadership. Skilled Training Specialist highly effective at conducting personal and group training sessions focused on topics such as Native Plant Knowledge, Cultural Activities and Wellness.
Enthusiastic personality with a hands-on, creative style. Ready to apply years of experience to a challenging role.
Currently learning Dharug & Wiradjuri Indigenous Language.
Overview
3
3
years of professional experience
Work History
Environmental Trainee
NSW Government
- Bush Land Repairs, Bushfire Training & conducting Cultural burns, Propagation farm trees & Native species, Conservation concepts, Landscaping, Bush Construction Maintenance, Fencing, Planting, Seed collection, working with Landcare NSW and NSW Parks, NSW Forestry Department.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Manager
Mcdonalds, RHC Management
- All Operational Procedures of the store which included; run all areas of the store production and service, setting and working toward targets, mo nityor staff performance, coordinate breaks, ensure all equipment was in working order, promoting and overseeing staff to provide the best service and products.
- Customer Service
- Food Preperation
- Cash Handling
- Quality Control
- Crew Trainer
- RMHC Abassador
- Shift Manager
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team ability and performance.
Hospitality Manager
Billy Baxters Family Restaurant
- Operational Planning
- Delivering and monitoring Team Service
- Establishing Restaurant systems and processes
- Maximised Team effectiveness
- Training Staff in all sections of the Restaurant
- Cash Handling processes
- Rostering
- Maintenance of Store and Equipment
- Staff Training
- Increased customer service ratings significantly through personable service.
- Developed a customer base
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Cultural Educator/Nature Based Therapist
Your Green Prescription (self Employed)
01.2022 - Current
- Nature Based Therapy sessions, combining use of; Nature led Therapy, Wayapa Wuurrk(Indigenous earth movement connection practice, Shinrin Yoku (forest Bathe), Bushwalks, Nature Journaling, Indigenous Bush Dye, Mindfulness sessions, Art Therapy, Cultural Competency Training, Acknowledgement of Country sessions.
- Compiling Lesson Plans Establishing and Creating content
- Indigenous and Native Plant Education
- Individual, Group, Corporate and School Incursions
- Delivering an Indigenous Gardening and Environmental Course
- Post COVID Wellness offerings for Children and Teens
- Art and Illustration services for Public Art Installations
- Consultantcy
Education
Hospitality Management Diploma
International School of Business Management
Sydney, NSWWayapa Wuurk Diploma/Practitioner Training
Wayapa Wuurrk
Orbost, VIC2022
Nature Based Therapy Diploma
Nature Based Therapy
Torquay, VIC2021
Certificate 3 in Business Frontline Management
The Quality Training Company
Canberra, ACT2006
Child Studies Family Day Care & Home Based Care
TAFE
Cowra, NSW2002
Aboriginal Vocational Preperation
Tafe
Cowra, NSW2002
Customer Service Accrediation Level 1
Industry Training Centre
Cowra, NSW1998
Cerftificate 1 Hospitality
Hospitality Training Company Australia
Sydney, NSW1997
Child Studies Certificate 2
TAFE
Cowra, NSW1996
Child Studies Certificate 1
TAFE
Cowra, NSW1995
Retail Operations Certificate
Industry Training Council
Cowra, NSW1991
Introduction To Computer & Office Certificate
TAFE
Cowra, NSW1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Policy Implementation
- Sales management
- Staff Development
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Workforce Management
Languages
Japanese
Elementary
Timeline
Cultural Educator/Nature Based Therapist
Your Green Prescription (self Employed)
01.2022 - Current
Environmental Trainee
NSW Government
Manager
Mcdonalds, RHC Management
Hospitality Manager
Billy Baxters Family Restaurant
Hospitality Management Diploma
International School of Business Management
Wayapa Wuurk Diploma/Practitioner Training
Wayapa Wuurrk
Nature Based Therapy Diploma
Nature Based Therapy
Certificate 3 in Business Frontline Management
The Quality Training Company
Child Studies Family Day Care & Home Based Care
TAFE
Aboriginal Vocational Preperation
Tafe
Customer Service Accrediation Level 1
Industry Training Centre
Cerftificate 1 Hospitality
Hospitality Training Company Australia
Child Studies Certificate 2
TAFE
Child Studies Certificate 1
TAFE
Retail Operations Certificate
Industry Training Council
Introduction To Computer & Office Certificate
TAFE
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