Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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CHEYENNE BARKE

Adelaide,SA

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Specsavers. Excelled in upselling and problem-solving, achieving significant targets. Demonstrates exceptional time management and critical thinking skills, adept at lead generation and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Optical Assistant

Specsavers
Adelaide, SA
04.2024 - 09.2024
  • Consulted with customers about insurance coverage options for eyewear purchases.
  • Provided customer service to patrons in selecting the best eyewear for their individual needs.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Collaborated with optometrists to ensure accurate prescription orders were placed.
  • Communicated with patients to obtain and document medical histories.
  • Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Conducted vision screenings using specialized equipment.

Retail Sales Associate

Ally fashion
Adelaide, SA
02.2019 - 11.2021
  • Organized displays to attract customers and promote sales.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.

Call Center Sales Representative

Modern home improvements
Adelaide, SA
05.2017 - 01.2019
  • Collaborated with new customers to give details about company offerings.
  • Cross-sold additional products and services to purchasing customers.
  • Handled escalated customer service issues professionally and efficiently.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Networked to build client base and promote products to new and existing clients.
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Followed up on sales leads through outbound calling.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Barista

Craigmore cafe
Adelaide, SA
01.2016 - 06.2017
  • Ordered and received supplies to restock beverage items.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed cash register and processed transactions with accuracy and integrity.

Education

High School Diploma -

Salisbury East High School
Adelaide, SA
12-2010

Skills

  • Call center experience
  • Time management
  • Upselling
  • Critical thinking
  • Problem-solving
  • Target achievement
  • Lead generation
  • Appointment scheduling
  • Sales techniques
  • Email communication
  • Customer complaint resolution

Affiliations

  • Gardening
  • Spending time with family
  • Sports
  • Outdoor activities such as camping, hiking etc.

Certification

  • Certificate III in Education support.
  • Certificate IIII in Youth work.
  • First Aid course completed.
  • Working with children check completed.
  • RRHAN training completed.
  • Police clearance.

Timeline

Optical Assistant

Specsavers
04.2024 - 09.2024

Retail Sales Associate

Ally fashion
02.2019 - 11.2021

Call Center Sales Representative

Modern home improvements
05.2017 - 01.2019

Barista

Craigmore cafe
01.2016 - 06.2017

High School Diploma -

Salisbury East High School

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CHEYENNE BARKE