Punitha Ramasamy

2/11 Pangsapuri Taman Tasik Sg Chua, Kajang ,Selangor

Summary

Passionate and results-driven Sales Supervisor with over 12 years of experience in managing teams and exceeding sales targets. Proven track record of implementing effective strategies, building strong customer relationships, and driving business growth. Skilled in problem-solving, communication, and merchandising. Adept at leading and developing high-performing teams to deliver outstanding customer service and achieve company goals.

Work History

Farm Hand Supervisor

Tripod Farmers

Robinvale, VIC

2017 - 2020

Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
Contributed to overall farm efficiency by performing regular equipment maintenance and repairs

Sales Supervisor

MOD Aeon

Balakong, Cheras

2004 - 2016

Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Sales Assistant

Johnson Shoes

Kajang, Selangor

1999 - 2003

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Performed cash, card, and check transactions to complete customer purchases.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Trained new staff on sales techniques and store policies, enhancing overall team performance.

Sales Assistant

Ladies and Lingeries Clothes

Pasaraya Ocean Kajang

1992 - 1995

Led a team of sales associates, providing guidance and support to achieve company goals and drive sales.
Implemented sales strategies resulting in a 20% increase in monthly sales revenue.
Trained and coached team members on product knowledge and effective sales techniques.
Collaborated with the marketing department to develop and execute promotional campaigns, boosting customer acquisition by 15%.
Conducted performance evaluations and provided feedback to employees, resulting in improved productivity and morale.

Education

Malaysian High School Certificate, SPM

SMK JLN BUKIT KAJANG

Kajang

1990

Skills

Language proficiency: English, Mandarin, Tamil, Bahasa
Strong integrity and work ethic
Relationship management
Effective communication skills
Teamwork and independent work

Analytical problem solving
Health and safety compliance
High-pressure performance
POS System Operation and KPI tracking and Reporting

Timeline

Farm Hand Supervisor

Tripod Farmers

2017 - 2020

Sales Supervisor

MOD Aeon

2004 - 2016

Sales Assistant

Johnson Shoes

1999 - 2003

Sales Assistant

Ladies and Lingeries Clothes

1992 - 1995

Malaysian High School Certificate, SPM

SMK JLN BUKIT KAJANG