Experienced waitress with a demonstrated history of delivering quality service in high-volume settings, including Pizzeria Giovanni Santarpia, one of the best pizzeria in the world according to 50 TOP Pizza World 2024. Acquired experience in fine-dining restaurant, with a higher attention to the customers.
Proven ability to optimise customer experience through a positive attitude and engaging communication. Skilled in empathy, team leadership, and motivation, as evidenced by volunteer work with the Red Cross in Florence and Sicily. Strong background in social work, supporting residency permit renewals and conducting assessments for the foreign community at CAT - Cooperativa Sociale. Committed to continuous learning and professional growth within the hospitality and social services sectors.