Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashlee MacRae

Ashlee MacRae

Cabin Crew
Sydney,NSW

Summary

Dynamic and reliable Cabin Crew Member at Jetstar Airways, adept at enhancing customer satisfaction through exceptional service and effective complaint handling. Proven ability to maintain safety and emergency focus while managing challenging situations. Strong interpersonal skills and a commitment to cultural sensitivity ensure a positive experience for all passengers.

Overview

6
6
years of professional experience

Work History

Cabin Crew Member

Jetstar Airways
03.2024 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Juggler

Archie Brother
10.2022 - 11.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Cinemas Sales Assistant

Event Cinemas
11.2020 - 10.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Volunteer

Hospice Retail
05.2019 - 08.2021


  • Maintained clean, neat, and operational facilities to serve program needs.
  • Priced items and placed them in deliberate places
  • Used strong interpersonal communication skills to convey information to others.
  • Sorted donations and communicated with customers

Education

Certificate in Aviation Level 4 - Flight Attending

NZST
Auckland New Zealand CBD
11-2023

High School Diploma -

St Dominics Catholic College
Auckland New Zealand
12-2022

Skills

  • Customer assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Safety and emergency focus
  • Cultural sensitivity
  • Food and beverage service
  • Complaint handling
  • Safety awareness
  • Passenger assistance
  • FAA regulations

Accomplishments

Duke of Edinburgh Bronze Award 2019 - volunteer work, hiking, outdoor skills.

Duke Of Edinburgh Silver Award 2020 - volunteer work, hiking, outdoor skills.

Duke of Edinburgh Gold Award 2022 - volunteer work, hiking, outdoor skills.

Norcross Hills Award 2019 - $500 scholarship awarded in high-school for academic excellence.

Timeline

Cabin Crew Member

Jetstar Airways
03.2024 - Current

Juggler

Archie Brother
10.2022 - 11.2023

Cinemas Sales Assistant

Event Cinemas
11.2020 - 10.2021

Volunteer

Hospice Retail
05.2019 - 08.2021

Certificate in Aviation Level 4 - Flight Attending

NZST

High School Diploma -

St Dominics Catholic College

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