Mahruf Bin Ashraf Bibek

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
• Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

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• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.