Aaliyah Adams

Customer Service:

• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
• Responded promptly and professionally to feedback, comments and complaints.
• Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
• Greeted customers in a friendly manner and assisted with their inquiries.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Processed payments accurately and efficiently using cash registers and other point of sale systems.
• Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
• Mentored junior team members and managed employee relationships.
• Stocked shelves, racks, and bins with new or transferred merchandise.

Online Picking/Packing:

• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Picked products according to order specifications and placed them into containers or boxes for shipping.
• Limited damage to products and orders by using care when choosing items.
• Worked additional hours and shifts to meet tight deadlines during peak periods.