Aaliyah Ruhi
Brisbane,Australia
Summary
Driven recruitment consultant with a solid background in sales, equipped with over 12 months of experience in sourcing, attracting, and retaining top-tier talent. Seeking to merge my expertise in sales strategies and customer relationship management with the dynamic field of recruitment. My objective is to utilize my exceptional communication skills, strategic mindset, and passion for building lasting connections to contribute significantly to the recruitment process while exceeding client expectations and achieving organizational objectives.
Overview
14
14
years of professional experience
Work History
Senior Recruitment Consultant
Hays Recruitment
Brisbane, QLD
11.2024 - Current
- Optimized the use of recruitment software to improve data tracking, reporting, and analysis capabilities for better decision-making processes.
- Established strong relationships with industry professionals through networking events and social media outreach.
- Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.
- Streamlined the hiring process by utilizing advanced applicant tracking systems and automation tools.
- Conducted thorough reference checks to verify candidate credentials and minimize potential risks associated with poor hiring decisions.
- Conducted extensive market research to stay informed on industry trends and competitive landscapes for targeted sectors.
- Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.
- Enhanced employer branding with innovative marketing campaigns for optimal talent acquisition.
- Assisted with writing job postings and job descriptions for boards.
Temp Recruitment Consultant
PERSOLKELLY Recruitment
09.2023 - Current
- Source and attract candidates using databases, social media, and other platforms
- Craft compelling job advertisements to attract top talent
- Manage the completion of work contracts for candidates, ensuring accuracy and compliance
- Screen resumes and conduct initial interviews to assess candidate suitability
- Coordinate and schedule interviews between candidates and clients
- Provide guidance and support to candidates throughout the recruitment process
- Maintain accurate records of candidate interactions and progress
- Build and maintain strong relationships with clients to understand their hiring needs
- Negotiate contracts and terms of employment with clients and candidates
- Keep up-to-date with industry trends and market conditions to inform recruitment strategies
- Provide regular updates and feedback to clients and candidates
- Conduct weekly client candidate visits to ensure satisfaction and address any concerns or issues
- Collaborate with team members to meet recruitment targets and goals
- Adhere to legal and ethical standards in recruitment practices
- Perform rate checks to verify correct pay rates for candidates
- Ensure compliance with payroll by conducting rate and bill rate assessments
- Facilitate Job Order meetings with the team to strategize and align recruitment efforts
Sales Associate
High Rise Realty
10.2022 - Current
- Door Knocking and fixing appointments
- Cold calling / database calls
- Prepare listing kits and marketing of properties
- Prepare marketing kits and sales appraisals
- Managing advertising schedules
- Database management
- Providing exceptional customer service
- Assisting at auctions and opens and inspections
- Attending sales meetings and training sessions
- Handling prospective buyer enquiries
- Pre-settlement inspections
- Social media marketing
- Collaborate with marketing team to create engaging content for property listings, brochures, and online platforms
- Respond promptly to client inquiries and provide exceptional customer service throughout the buying or selling process
Case Officer /Counter Supervisor
Australian Passport office, affairs and Trade
03.2022 - 10.2022
- High speed and accurate data entry
- Document preparation, scanning and personalization
- Perform data verification of paper-based passport applications to online forms
- Administrative support in relation to and prior to the issue of Australian Travel Documents
- Travel document processing including decision making and recommendations on the eligibility of applications for an Australian Travel document
- Deliver courteous prompt and professional client service when providing guidance to the public on travel document matters and document legalization process
- Conduct face to face interviews of clients to enable travel and legalization documents issuance
- Perform internal/ external correspondence, client service, notarial duties and personalization support
- Interpret relevant legislation, regulations, guidelines and procedures relating to the issue of Australian Travel Document
- Recorded meeting minutes for distribution to officials and staff members
- Monitored employee productivity to provide constructive feedback and coaching
- Reviewed completed work to verify consistency, quality and conformance
Customer Service Agent
Queensland Government
02.2021 - 02.2022
- Housing and Digital Economy
- Inbound and Outbound calls assisting the public with Covid related matters across Queensland
- Providing information on covid related matters such as border restrictions, hotspots, announcements, vaccine information and quarantine
- Assisting Customers with covid testing and test results
- Assisting customers to better understand Chief Health Officer Directions
- Border pass registration and checks through Queensland Police Portal
- Assisting business owners with registration for QLD check in app
- Providing information on Industry framework for COVID safe Events
- Assisting customers with general health Advice
- SES Inbound and Outbound calls
- Assisting customers with up to date information on natural disasters occurring in QLD
- Completing SES requests for SES teams to help customers in need of assistance by the SES team
- Providing information on sandbags, flooding and road closures
- Transferring calls to specialized departments
Service Officer
Department of Human Services - Medicare
03.2015 - 12.2019
- Resolve enquiries from the Public and Providers on the first contact through sound analytical problem solving, decision-making and judgement, and effective communication following national guidelines
- Inbound and outbound calls to Medicare public and providers
- Trained on various lines
- Scanning documents, data entry, tech updates
- Processing Provider registration applications
- Processing Pharmaceutical benefit scheme - Patient refund applications
- Training new staff
- Generating immunisation statements for customers
- Working early morning/ late night shifts as part of 24/7 service
- Generating emails, mailing out letters
- Processing on the spot refunds for providers
- Assessing Medicare item number eligibility criteria
- Assisting providers with PRODA
- Mailing out application forms
- PBS Refunds
- Assessing PBS scripts
- Reissuing Medicare cards
- Updating personal customer details
- Floor walking with peers/ Training new staff
Debt Collector
Panthera Finance
09.2015 - 05.2016
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Arranged for debt repayment or established repayment schedules based on customers' financial situations
- Processed payments over phone and set up recurring drafts
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls
- Met demands of busy collections group by performing high volume of daily calls
Sales Assistant/ Counter Manager
Myers
02.2014 - 08.2015
- Attracted new clients through brand promotion and sales marketing practices
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers
- Maintained records related to sales and placed special orders for desired items
- Described merchandise and explained use, operation and care of merchandise to customers
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases
Assistant Manager
Abra Wraps - Myer Centre
Brisbane
02.2011 - 07.2013
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Collected credit card and cash payments to complete transactions for customer orders
- Built loyal clientele through friendly interactions and consistent appreciation
- Maintained cleanliness and presentation of stock room and production floor
- Informed customers of in-store promotions or pricing specials
- Counted and balanced cashier drawers
Education
Certificate III - Early Childhood Education and Care
Diploma - Business Administration
Certificate in Fashion, Glamour and Bridal Make Up Artistry -
Napoleon Perdis Make Up Academy
01.2013
Skills
- Competent Computer Skills
- Business acumen skills
- Relationship building skills
- Excellent Communication skills
- Assessment skills
- Smart appearance
- Confident and articulate manner
- Emotional resilience
- Teamwork and Collaboration
- Outgoing Personality
- Sales Acumen
Timeline
Senior Recruitment Consultant
Hays Recruitment
11.2024 - Current
Temp Recruitment Consultant
PERSOLKELLY Recruitment
09.2023 - Current
Sales Associate
High Rise Realty
10.2022 - Current
Case Officer /Counter Supervisor
Australian Passport office, affairs and Trade
03.2022 - 10.2022
Customer Service Agent
Queensland Government
02.2021 - 02.2022
Debt Collector
Panthera Finance
09.2015 - 05.2016
Service Officer
Department of Human Services - Medicare
03.2015 - 12.2019
Sales Assistant/ Counter Manager
Myers
02.2014 - 08.2015
Assistant Manager
Abra Wraps - Myer Centre
02.2011 - 07.2013
Certificate III - Early Childhood Education and Care
Diploma - Business Administration
Certificate in Fashion, Glamour and Bridal Make Up Artistry -
Napoleon Perdis Make Up Academy