Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Communication Skills
Affiliations
Languages
References
Timeline
Generic

AAONE TIAULI

Melton

Summary

Compassionate and motivated public health professional with a robust background in youth mentorship, community development, and culturally responsive health promotion. Currently completing a double degree in Public Health and Global Studies, demonstrating hands-on experience with diverse communities, particularly refugee and migrant youth. Strong communication, coordination, and case management skills enhance the commitment to social equity, inclusion, and youth empowerment. Aiming to support young people in overcoming systemic barriers to access meaningful pathways for their growth.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Dnata
Melbourne Airport
12.2023 - Current
  • Assisted customers during the check-in process.
  • Verified identification of passengers for security purposes.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

Medical Receptionist

Assure Health Medical Center
St Albans
11.2022 - Current
  • Arranged hospital admissions for patients as required.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Customer Service Agent

Oceania Aviation
Melbourne Airport
07.2023 - 11.2023
  • Verified identification documents of passengers.
  • Conducted pre-flight security checks on passengers and baggage.
  • Assisted disabled passengers during boarding, deplaning, and connecting flights.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Monitored passenger activities at the gate area prior to departure.

Dental Assistant

Austin Orthodontics
Maribyrnong
07.2022 - 08.2022
  • Updated patient records with new data and treatment information.
  • Took medical and dental history and recorded vital signs of patients.
  • Sanitised equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Receptionist & Dental Assistant Nurse

Diggers Rest Dental Practise
Diggers Rest
04.2022 - 08.2022
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Kept detailed notes on all treatments rendered to each patient.
  • Assisted dentist in providing dental treatments, such as fillings and extractions.

Education

Bachelor of Applied Public Health And Global Studies -

Australian Catholic University
Fitzroy, VIC
12-2025

Summer School of Science -

The University of Melbourne
Parkville, VIC
01.2021

Year 12 - Excellence Awards, VCE Biology, VCE Further Mathematics, VCE Physical Education, Cert 3 in Lab Skills

Keilor Downs College
Melbourne, VICTORIA

Skills

  • Time management
  • Team collaboration
  • Health communication
  • Social skill development
  • Educational activities
  • Mentoring
  • Advocacy
  • Time management abilities
  • Youth advocacy
  • Problem-solving abilities

References

Available upon request.

Volunteer Experience

  • Certificate III in Laboratory Skills, 2021
  • COVID food production for the pacific community, 2021
  • Hospitality worker, 2021
  • Dental Vogue Smile Melbourne, 2021
  • Sunshine Hospital Emergency department, 2022-current

Communication Skills

Excellent communication skills with internal and external stakeholders, teamwork, problem-solving, being respectful of everyone’s point of view while maintaining a professional working approach.

Affiliations

  • LiveWell internship
  • Melton city council - Young women leadership program
  • Sunshine hospital Volunterring
  • Lemana - Afronesia Festivial Melton representation

Languages

Samoan
Professional
English
Professional

References

References available upon request.

Timeline

Passenger Service Agent

Dnata
12.2023 - Current

Customer Service Agent

Oceania Aviation
07.2023 - 11.2023

Medical Receptionist

Assure Health Medical Center
11.2022 - Current

Dental Assistant

Austin Orthodontics
07.2022 - 08.2022

Receptionist & Dental Assistant Nurse

Diggers Rest Dental Practise
04.2022 - 08.2022

Bachelor of Applied Public Health And Global Studies -

Australian Catholic University

Summer School of Science -

The University of Melbourne

Year 12 - Excellence Awards, VCE Biology, VCE Further Mathematics, VCE Physical Education, Cert 3 in Lab Skills

Keilor Downs College

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AAONE TIAULI