Summary
Overview
Work History
Education
Skills
Timeline
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Aarju Kathayat

Sydney,NSW

Summary

Dynamic and results-driven Waitress Supervisor at Byblos Lebanese Cuisine, skilled in task delegation and customer service. Enhanced dining experiences through effective complaint handling and rigorous hygiene standards, leading to improved guest satisfaction. Successfully implemented staff training programs, significantly reducing food allergy incidents while fostering a collaborative team environment.

Overview

1
1
year of professional experience

Work History

Waitress Supervisor

Byblos Lebanese Cuisine
11.2024 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Monitored dining area to ensure all guests received attentive service without delays.


Wait Staff Member

Joseph
03.2024 - 09.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Early Childhood Care And Education - Early Childhood Education And Care

Crown Institute of Higher Education
Sydney, NSW
06-2028

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Hygiene standards
  • Customer service
  • Greeting and seating guests
  • Critical thinking
  • Opening and closing procedures
  • Reservations coordination
  • Waiting tables
  • Food and beverage service

Timeline

Waitress Supervisor

Byblos Lebanese Cuisine
11.2024 - Current

Wait Staff Member

Joseph
03.2024 - 09.2024

Bachelor of Early Childhood Care And Education - Early Childhood Education And Care

Crown Institute of Higher Education

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Aarju Kathayat