Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samiya Keevers

Gold Coast,QLD

Summary

Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

GCMM
Upper Coomera, Qld
03.2024 - Current
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Created daily shift schedules for waitstaff according to business needs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.

Barista

Depot Cafe
Upper Coomera, Qld
04.2022 - 06.2024
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Food and Beverage Server

Village Roadshow
Upper Coomera, Qld
10.2023 - 01.2024
  • Greeted guests and provided menus.
  • Provided detailed information on menu items, including ingredients and preparation methods.
  • Suggested food and beverage items to customers based on their preferences.
  • Took orders accurately and efficiently for food and beverages.
  • Processed payments from customers using the POS system.
  • Assisted other servers as needed during peak periods or when short-staffed.
  • Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.

Education

High School Diploma -

Upper Coomera State College
Upper Coomera, QLD
11-2024

Skills

  • Complaint Handling
  • Task Delegation
  • Sales Promotion
  • Waiting tables
  • Strong leadership
  • Hygiene standards
  • Order Processing
  • Active Listening
  • Serving expertise
  • Written Communication
  • Self Motivation
  • Task Prioritization
  • Decision-Making
  • Teamwork and Collaboration

Accomplishments

School Sports Captain

(Junior and Senior)

Certification

  • Certificate IV and III in fitness
  • CPR training certificate
  • First Aid Certificate
  • Blue Card

Timeline

Waitress Supervisor

GCMM
03.2024 - Current

Food and Beverage Server

Village Roadshow
10.2023 - 01.2024

Barista

Depot Cafe
04.2022 - 06.2024

High School Diploma -

Upper Coomera State College

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Samiya Keevers