Aaron Harris
Melbourne
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Attentive Customer Service Representative with a number years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Aldi
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reduced product waste by efficiently stocking shelves and rotating inventory.
- Facilitated seamless daily operations by assisting in managing employee schedules, coordinating breaks, and handling any unexpected staffing changes.
- Conducted regular cash audits and counting of the safe.
- Logging cash value into the computer and on the books to ensuring high value cash amounts were accurately accounted for.
Sales Assistant
Cotton On Group
11.2016 - 02.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Organized and arranged new products on store shelves.
Education
Year 12 Certificate -
Pacific Coast Christian School
Tweed Heads, NSW11.2019
Skills
- Time Management
- Staff Management
- Complex Problem-Solving
- Verbal and written communication
- Willingness to learn fast
- Punctual
- Competent computer skills
- Customer service
- Enthusiastic
Certification
•First Aid Certificate
•Responsible service of Alcohol Certificate
Timeline
Manager
Aldi
03.2021 - Current
Sales Assistant
Cotton On Group
11.2016 - 02.2018
Year 12 Certificate -
Pacific Coast Christian School
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