Aaron Herbert
Wickham,Australia
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit stakeholders needs for return to work and an optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager
EML
03.2021 - Current
- Management of a portfolio of 55-70 claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.
- Maintaining regular contact with customers and other stakeholders, in line with service standards, ensuring they are consulted as part of claims management , informed of all key claim developments and aware of obligations.
- Proactively managing claims, identifying and managing return to work barriers on individual claims and implementing strategies to address these.
- Ensure compliance with regulatory requirements and company policies; Ensuring data is maintained through correct data entry.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Manage workflow to ensure that all activities are completed within applicable timeframes
Ramp Agent Relief Supervisor
Swissport International Ltd
04.2014 - 01.2021
- Is an aviation services company providing airport ground and cargo handling services As a ramp team member I am responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, leading hand (overseeing the turn and handling relevant paperwork for the flight communicating with pilots, engineering, check in and other ramp team members) coaching and buddying new team memebers and other and performing other airplane servicing duties.
KMG Senior Krav Maga Instructor
Krav Maga Newcastle
07.2012 - 12.2020
- Krav Maga Newcastle Newcastle KMG’s Krav Maga is an integrated system of self-defense, combat and fighting, VIP and third-party protection.
- It is the leading system of its kind in the world, known for its practical and realistic techniques and tactics for avoiding, preventing, deterring, or otherwise handling all types of violent confrontations.
- Currently teaching both Beginners and Intermediate/Advanced students in Krav Maga.
- Duties include but not limited to, teaching, on going coaching, personal training, admin and gradings.
- Contact: Adam White – 0408230730.
Deli Manager
Woolworths
07.2007 - 03.2018
- Supervise staff and daily activities of a busy deli counter.
- Train and manage deli team members.
- Ensure proper adherence to food preparation regulations.
- Stock necessary ingredients and equipment.
- In my time with woolworths I had many different roles, my last being Deli Manger at Charlestown Square.
- It was the most challenging role I had taken on, poor sales in both departments (Deli and Seafood), head strong team members, inexperienced team members, poor cleaning standards, poor product knowledge and presentation.
- The sales were tracking at -2% on last year (LY) for deli and -8%LY for seafood.
- After re-educating, re-training and with ongoing coaching of the old and new team, we became one team working and coaching each other towards the same goal.
- Our departments went from losing money to increasing on average weekly sales by 12% LY in deli and 20% LY in seafood, winning the award for most improved for 2017.
Education
Instructor Certificate - Self Defence
Krav Maga Australia
Sydney12-2021
Certificate 3 in Retail Management - Management
Tafe
Tighes Hill12-2003
Skills
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Teamwork
- Time Management
- Training & Development
- Conflict resolution
- Good listening skills
- Supervision
- Customer service
- Insurance Regulations
- Case Conferences
- Multitasking and Organization
- Telephone Etiquette
References
Brian Campbell
Team Leader EML
0423 408 938
Timeline
Case Manager
EML
03.2021 - Current
Ramp Agent Relief Supervisor
Swissport International Ltd
04.2014 - 01.2021
KMG Senior Krav Maga Instructor
Krav Maga Newcastle
07.2012 - 12.2020
Deli Manager
Woolworths
07.2007 - 03.2018
Instructor Certificate - Self Defence
Krav Maga Australia
Certificate 3 in Retail Management - Management
Tafe
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