Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Hollands

Perth,WA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

21
21
years of professional experience

Work History

Senior Duty Manager

Tav Sports Bar
02.2020 - 04.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Developed schedules for up to 8 employees per shift.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided exceptional customer service to customers, increasing customer loyalty

Senior Duty Manager

Tambrey Tavern
10.2019 - 02.2020
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.

Security Officer / Security Supervisor

Resolute Security Services
07.2017 - 09.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.

Manager

That's Entertainment Pty Ltd
03.2004 - 05.2017
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Supervisor

Pallas Nightclub
02.2002 - 02.2004
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Wellington High School
Wellington NZ
1992

Skills

  • Customer Needs Assessments
  • Priority Management
  • Operational Efficiency and Safety
  • Customer Experience

Timeline

Senior Duty Manager

Tav Sports Bar
02.2020 - 04.2023

Senior Duty Manager

Tambrey Tavern
10.2019 - 02.2020

Security Officer / Security Supervisor

Resolute Security Services
07.2017 - 09.2018

Manager

That's Entertainment Pty Ltd
03.2004 - 05.2017

Supervisor

Pallas Nightclub
02.2002 - 02.2004

Wellington High School

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Aaron Hollands