Aaron Lemin
Mernda,VIC
Summary
Dedicated retail manager with a passion for providing exceptional customer service and cultivating strong team dynamics. Seasoned Small Business Owner with many years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
28
28
years of professional experience
Work History
Owner/Director
The Ride Cycles
Kew, Victoria
08.2013 - Current
- Manage all aspects of bicycle retail operations, including sales, marketing, customer service, team development, and HR recruitment.
- Develop and implement sales and marketing strategies to drive revenue growth and enhance brand visibility.
- Ensure exceptional customer service standards through effective team leadership and training.
- Recruit, train, and mentor staff to foster a positive and productive work environment.
- Stay informed about industry trends and market dynamics to identify growth opportunities and maintain competitiveness.
Sales Representative
Cassons Pty LTD
, Victoria
09.2009 - 09.2013
- Fostered and managed relationships with a diverse portfolio of 120 B2B accounts, consistently delivering exceptional service and support to ensure high levels of customer satisfaction.
- Took initiative and demonstrated autonomy in executing a wide range of sales, merchandising, and customer service tasks, driving positive outcomes and surpassing performance targets
Ski Patroller - First Aid Responder
Falls Creek Resort Management
Falls Creek, Victoria
06.1996 - 10.2009
- Provided essential risk assessment, emergency response, and first aid services at Falls Creek Resort, ensuring the safety of guests and staff.
- Progressed from a volunteer to a seasoned professional over 13 years, demonstrating dedication and skill.
- Possessed strong skills in mountain safety and consistently delivered excellent customer service to resort visitors
Sales Representative, Bicycle Parts and Accessories
Holstar Cycles
09.2008 - 09.2009
- Managed business-to-business (B2B) sales operations across a broad territory, ensuring comprehensive coverage and engagement with clients.
- Established and nurtured enduring customer relationships by consistently providing exceptional service and support.
- Focused on understanding client needs and preferences to deliver tailored solutions, fostering trust and loyalty.
- Demonstrated a commitment to customer satisfaction through proactive communication and responsive problem-solving..
Area Manager
Goldcross Cycles
09.2003 - 09.2008
- Managed the day-to-day operations of three retail stores, ensuring they met performance targets and operational standards.
- Implemented incentive competitions to motivate and engage store teams, driving success and productivity.
- Provided coaching and support to teams to help them achieve their goals and develop professionally.
- Monitored key performance indicators (KPIs) to track progress and identify areas for improvement, taking proactive measures to address issues as they arose.
- Fostered a positive and collaborative work environment to enhance team morale and cohesion.
Sales Consultant
Goldcross Cycles
06.2002 - 09.2004
- In a retail setting, consistently delivered exceptional customer service and sales assistance, setting a high standard for satisfaction and support.
Education
Bachelor of Business (Hospitality and Tourism Management) - Resort Management
La Trobe University
01.2004
Skills
- Customer Service
- Team Building
- Communication Skills
- Retail Operation Management
- Marketing
- Business Management
- KPI Management
- Sales Leadership
- Business Development
- Hiring and staffing
Timeline
Owner/Director
The Ride Cycles
08.2013 - Current
Sales Representative
Cassons Pty LTD
09.2009 - 09.2013
Sales Representative, Bicycle Parts and Accessories
Holstar Cycles
09.2008 - 09.2009
Area Manager
Goldcross Cycles
09.2003 - 09.2008
Sales Consultant
Goldcross Cycles
06.2002 - 09.2004
Ski Patroller - First Aid Responder
Falls Creek Resort Management
06.1996 - 10.2009
Bachelor of Business (Hospitality and Tourism Management) - Resort Management
La Trobe University
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