Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keith Cowe

45 Black Street South Mackay,QLD

Summary

As a seasoned professional with a rich background as Owner/Director at Gutter Vac Mackay, I excel in operations management and building client relationships. My strategic approach has significantly enhanced business efficiency and customer satisfaction. I've propelled businesses toward sustainable growth, leveraging my expertise in negotiation and customer service to achieve outstanding results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Director

Gutter Vac Mackay
10.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Battery Sales Manager

Energy Base
07.2013 - 10.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Mackay State High School
Mackay, QLD
1995

Skills

Customer Relations

Small business operations

Relationship Building

Verbal and written communication

Client Service

Project Management

Operations Management

Business Management

Business Planning

Project estimating

Staff Management

Marketing

Team Oversight

Financial Management

Staff hiring

Business Development

Business Administration

Business marketing

Consulting

Negotiation

Employee Development

Product branding

Contract Management

Financial Planning

Cost Reduction

Sales management

Budget Development

Regulatory Compliance

Human Resources

Customer Service

Decision-Making

Scheduling

Quality Assurance

Inventory Control

Desktops, Laptops, and Mobile Devices

Purchasing and planning

Inventory Tracking and Management

Hiring and Onboarding

Logistics

Certification

  • Open C & R class RMDL & PWCL License
  • RIIOHS204A Work Safely at Heights
  • Cert 4 Training and Assessment (TAEASS401B,TAEASS402A,TAEASS403B,TAEDEL401A)
  • HLTPAT304D Collect Pathology Specimens other than blood.
  • Cert 2 CNTIL002 Electronic Automotive Accessories.


Timeline

Owner/Director

Gutter Vac Mackay
10.2016 - Current

Battery Sales Manager

Energy Base
07.2013 - 10.2016

Mackay State High School

Similar Profiles

CREATE PROFILE
Keith Cowe