Summary

Overview

Work History

Education

Skills

Timeline

Aaron Heng

40 Avenel Street Canley Vale,NSW

Summary

Adept at enhancing warehouse efficiency and customer satisfaction, my tenure at Multispares showcased my ability to optimize space utilization and maintain inventory accuracy. Leveraging strong communication skills and a friendly demeanor, I improved team performance and customer relations. My expertise in materials handling and outstanding team motivation significantly contributed to operational improvements.

Overview

years of professional experience

Work History

Vehicle RS & R Storeman / Delivery Driver

Multispares

Pemulwuy

11.2024 - Current

Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
Managed inventory control, cash control, and store opening and closing procedures.
Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
Expedited order processing time with efficient coordination between sales staff members regarding pending orders or any special requests from customers.
Delivered truck parts to customers on four two-hour delivery runs.
Picking up parts from other businesses to deliver to our own customers.
Helping customers with refunds and returns if the product delivered is faulty or incorrect.
Returning faulty or unwanted products to the warehouse to begin the refund process.

Cashier

MFC Casula

Casula

06.2019 - 02.2023

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Employee

Boost Juice

Wetherill Park, NSW

06.2018 - 04.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Serving customers and keeping them happy.

Volunteer

Bring It On! Festival

Fairfield Showground

11.2018 - 11.2018

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.

Packer

Direct Freight Express

Warwick Farm

01.2018 - 08.2018

Loading trucks while utilizing all space given.
Labeling products before sending them on the conveyor belt.
Sorting products to different conveyor belts, heading to seperate locations.