Aaron Joseph Russo
14 Nerida Court, Taylors Lakes
Summary
A very determined person ready to undertake any challenge offered to me. I will always perform to the very best of my abilities to ensure the satisfaction of my employer.
Overview
14
14
years of professional experience
Work History
Retail Sales Worker
MUJI
07.2024 - Current
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Provided personalized recommendations based on customer preferences or specific needs.
- Setup Furniture ordering system for Highpoint store and entrusted with training employees in MUJI's furniture purchasing process.
- Handling customer queries and concerns via email and phone on a daily basis, following up all orders and questions in a timely and professional manner.
- Highlighting underperforming items and coming up with visual merchandising solutions to increase sales under the guidance of managers.
- Delegating tasks to household team members and giving tasks to staff on a daily basis.
- Have been entrusted to handle difficult and constructive conversations with staff regarding performance and points of improvement.
- Daily zoning of staff members and assisting management team in ensuring staff are completing tasks in a timely and efficient manner.
- Deescalating tense interactions between other staff members and potentially unhappy and/or hostile customers, ensuring a positive outcome for both.
- Helping all household staff with weekly duties including keeping on top of new launch items, helping identify potential solutions for stock issues and underperforming sales.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Contributed to a positive work atmosphere by actively participating in team meetings and offering constructive feedback on processes or improvements needed within the store environment.
- Demonstrated a strong concern for safety and have prioritised back of house operations remain safe for all staff.
- Shown a strong willingness to learn, adaptability, initiative and enthusiastic attitude towards developing a career within MUJI
Musician
Self-employed
11.2018 - Current
- Composed, recorded and released music under the names "Aaron Joseph Russo" and "Lasagne".
- Successfully obtained a recording contract with Nice Guys Records and Kicker Records respectively, gaining exposure to the international market and growing an audience across Asia, North America, and Europe.
- Collaborating with Kissing Fish Records based out of Japan, licensing a Japanese exclusive run of vinyls via one of the countries largest music retailers, Disk Union.
- Self marketing with several successful social media campaigns, analyzing audience targets and adjusting future campaigns to expand and suit demographics according to streaming data and digital sales.
- Liaised with licensing company Alter- K and Netflix to include 3 songs within the 3rd season of the series "Never Have I Ever".
- Managing the manufacturing and sales of various amounts of merchandise to consumers including cassettes, vinyls, clothing and digital albums.
- Facilitating payments and credit notes/refunds where applicable, finalization of orders, end to end management of merchandise stock with suppliers and logistics, as well as data entry of customer orders into Excel. Engaged in marketing campaigns to increase merchandise purchases and successfully raised sales by 50% upon completion.
- From 2014-2017, undertook session work as a guitarist with several solo artist's live bands.
Customer Service Agent
SportsBet
05.2024 - 07.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Exceeded KPI targets and finished as highest rated junior customer service agent in the Melbourne office 2024 intake.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Courier
Couriers By Demand
11.2022 - 04.2024
- Undertaking of daily tasks whilst adhering to company processes including but not limited to conducting daily vehicle inspections, reporting maintenance issues for remediation on company vehicles and onboarding of freight.
- Handling customer enquiries as they pertain to rescheduling of deliveries and receipt of goods as well as complaint management through company CRM.
- Established strong problem solving abilities and flexibility, dealing with constantly changing road conditions and last minute route changes.
- Adherence to company KPIs including: Undertaking time efficient routes of minimum of 150km per day. Completing at minimum 120 deliveries per day. Invoicing of customer parcels with a satisfaction rating >85%, Adherence to time constraints as it pertains to the individual clients delivery schedule.
Senior Team Member
Woolworths Group
06.2011 - 08.2023
- Developed and built strong customer service skills whilst handling customer queries.
- Training of new employees and leading a team of junior staff members.
- Meeting deadlines working under extreme pressure, handling high volumes of customer complaints.
- Handling stock inventory and stock loss prevention duties including manual stocktake, updating of stock registry and rotation of stock in accordance with safety compliance measures.
- Accepting and splitting deliveries including refilling stock, adjustment of stock level counts, labelling and rotation of stock as well as processing of donations to foodbank organisations.
- Adherence to strict food safety protocols
Education
Bachelor of Music Performance - Music Performance
Australian Institute of Music
Melbourne, VIC07.2018
Certificate III - Technical Production
Catholic Regional College
Sydenham, VIC11.2013
Skills
- Highly dependable and trustworthy
- Highly receptive and adaptable to change
- Work well both in a team and individual setting
- Able to manage workload effectively with competing priorities and deadlines
- Highly proficient in the Microsoft Suite including Word, Excel, Outlook and PowerPoint
Timeline
Retail Sales Worker
MUJI
07.2024 - Current
Customer Service Agent
SportsBet
05.2024 - 07.2024
Courier
Couriers By Demand
11.2022 - 04.2024
Musician
Self-employed
11.2018 - Current
Senior Team Member
Woolworths Group
06.2011 - 08.2023
Bachelor of Music Performance - Music Performance
Australian Institute of Music
Certificate III - Technical Production
Catholic Regional College
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