Aarya Arora
Brisbane
Summary
Efficient Medical Receptionist skilled in patient coordination and appointment management. Known for maintaining confidentiality and delivering exceptional customer service, ready to support healthcare teams in enhancing patient interactions and office effectiveness.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Warner Lakes Family Practice
Brisbane, QLD
10.2025 - Current
- Greeted patients and verified appointment schedules to ensure smooth operations.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Maintained organized patient records, ensuring accuracy and confidentiality compliance.
- Assisted with patient check-in procedures, enhancing overall experience and flow.
- Scheduled appointments, optimizing calendar availability for providers and patients alike.
- Familiarized with electronic health record systems to support data entry tasks effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated communication between medical staff and patients for effective service delivery.
Retail Sales Associate
Officeworks Strathpine
Brisbane, QLD
12.2011 - 07.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met sales demands effectively.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Trained and mentored new associates, enhancing team performance and knowledge retention.
Education
Information Technology
James Cook University
QLD11-2009
Bachelor of Science - Physics
St Xavier's College of Arts & Science
07-2006
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Languages
Hindi
Native or Bilingual
Timeline
Medical Receptionist
Warner Lakes Family Practice
10.2025 - Current
Retail Sales Associate
Officeworks Strathpine
12.2011 - 07.2023
Information Technology
James Cook University
Bachelor of Science - Physics
St Xavier's College of Arts & Science