Aashaya B C
Granville,Australia
Summary
Customer-focused professional with extensive experience delivering exceptional customer service across retail healthcare and other services environments. Skilled in resolving inquiries, providing accurate information, managing administrative processes, and building positive customer relationships. Strong communicator with excellent problem-solving skills, attention to detail, and the ability to remain calm and professional in fast-paced environments. Committed to delivering efficient, high-quality service while meeting organizational standards and customer needs.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Night Manager
Coles
07.2026 - Current
- Delivered exceptional customer service by assisting customers and resolving enquiries, fostering positive and empathetic experiences.
- Ensure compliance with workplace health and safety, food safety, and company policies.
- Lead and supervise the overnight team to ensure efficient store operations.
- Manage stock replenishment, merchandising, and inventory to maintain product availability.
- Coordinated deliveries and organized stockroom to ensure accurate stock control and product availability.
- Prepare the store for opening by completing operational checks and maintaining excellent store presentation.
Customer Service Consultant
Bupa Aged Care
10.2025 - 07.2026
- Deliver personalized support to residents and families, ensuring a positive and empathetic customer experience.
- Communicate with customers via phone and email to respond to enquiries and provide timely assistance.
- Address and resolve customer concerns in a professional and customer-focused manner.
- Guide families through services, including navigating options and completing administrative processes.
- Support the admissions process by conducting facility tours and clearly explaining services and benefits.
- Coordinated appointments and ensured effective communication between internal teams and families to facilitate seamless service.
- Managed resident administration, addressing enquiries, overseeing admissions, and supporting occupancy targets.
- Contributed to implementation of organizational initiatives, enhancing community engagement and service delivery.
Assistant Manager
Liquorland
Bondi Junction
03.2025 - 07.2026
- Supported achievement of sales targets through tailored customer-focused selling techniques.
- Monitored sales performance and worked towards achieving and exceeding store targets.
- Engaged customers to understand needs and recommended suitable products, contributing to increased sales.
- Supervise team members to deliver consistent, high-quality service.
- Handle customer concerns and provide effective solutions.
- Managed cash flow processes to ensure accurate financial tracking. and daily financial reconciliations.
- Managed invoicing and billing, ensuring accuracy before processing.
Store Manager
Liquorland
Bondi Junction
02.2024 - 03.2025
- Led a high-performing team to exceed sales and customer service targets.
- Built strong relationships with customers, driving repeat business and loyalty.
- Trained and supported staff in customer engagement and upselling techniques.
- Oversaw daily store operations, ensuring smooth and efficient performance.
- Managed administrative tasks including payroll, rostering, and liquor inventory.
- Maintained store presentation, ensuring it remained organised and visually appealing.
- Monitored sales performance and worked towards achieving and exceeding store targets.
- Handled cash flow and daily financial reconciliations.
- Managed invoicing and billing, ensuring accuracy before processing.
- Analysed sales data to identify high- and low-performing products and placed orders accordingly.
Sales and Marketing Executive
Pathao Nepal Pvt. Ltd
, Nepal
10.2020 - 01.2024
- Communicated clearly and confidently with partners, providing practical ideas to help improve their sales and performance.
- Developed and executed strategies to increase restaurant visibility and revenue.
- Managed the full acquisition cycle for high-priority local restaurant partners in Nepal.
- Built strong, trust-based relationships with merchants, consistently delivering strong sales outcomes.
- Led the acquisition team, contributing to the growth of Pathao Food and expanding its presence in the online food delivery market.
- Managed sales and account performance for over 1,000 restaurant partners on Pathao Food.
- Developed and implemented strategies to increase restaurant visibility and revenue.
- Worked closely with design and UX teams to improve how restaurants were presented on the platform.
- Analysed sales trends with the data team to identify opportunities for growth and improved performance.
- Supervised and supported the acquisition team, allocating tasks and maintaining strong partner relationships.
- Monitored KPI and Planned and executed online campaigns, including food festivals and promotional activities.
- Supported business development initiatives and on boarded new restaurant partners.
Business Development Manager
UHS Holdings
11.2021 - 09.2022
- Developed and implemented sales and expansion strategies to drive business growth.
- Managed distribution channels and identified new market opportunities.
- Led and supported field sales teams, setting targets and tracking performance against KPIs.
- Built and maintained strong relationships with key clients, partners, and stakeholders.
- Oversaw day-to-day sales operations, ensuring targets and business objectives were met.
- Identified gaps in performance and introduced practical solutions to improve results.
- Monitored market trends and competitor activity to inform business decisions.
- Negotiated contracts and closed key deals to support revenue growth.
- Coordinated with internal teams to ensure smooth delivery of products and services.
- Mentored and guided team members to improve performance and consistency.
Education
MBA -
Presidential Business School
01-2021
Bachelor of Business Administration -
Presidential Business School
01-2019
Skills
- Customer engagement and relationship building
- Customer service excellence
- Customer enquiry resolution
- Communication (face-to-face, phone & email)
- Problem-solving and conflict resolution
- Administrative support and data accuracy
- Complaint handling and issue resolution
- Stakeholder and community engagement
- Time management and multitasking
- Teamwork and collaboration
- Attention to detail
- Microsoft Office Suite (Word, Excel, Outlook)
- Adaptability and resilience
- Cash handling and payment processing
- Records management and confidentiality
- Working in fast-paced environments
- Strong leadership
- Customer relationship management
- Relationship building
Languages
English
Full Professional
Nepali
Full Professional
Hindi
Full Professional
Timeline
Night Manager
Coles
07.2026 - Current
Customer Service Consultant
Bupa Aged Care
10.2025 - 07.2026
Assistant Manager
Liquorland
03.2025 - 07.2026
Store Manager
Liquorland
02.2024 - 03.2025
Business Development Manager
UHS Holdings
11.2021 - 09.2022
Sales and Marketing Executive
Pathao Nepal Pvt. Ltd
10.2020 - 01.2024
MBA -
Presidential Business School
Bachelor of Business Administration -
Presidential Business School