Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Aashika Subedi

Melbourne,VIC

Summary

Experienced hotel receptionist dedicated to providing exceptional guest experiences. Strong communicator skilled in welcoming guests, answering inquiries, and ensuring smooth check-in and check-out processes. Detail-oriented with a passion for maintaining a clean and organized front desk area. Committed to prompt and professional resolution of guest requests and issues to uphold high standards of service.

Overview

1
year of professional experience

Work History

Hotel Chulesi

Receptionist
02.2022 - 01.2023

Job overview

- Experienced Front Desk Associate adept at welcoming and assisting guests with a warm demeanour upon arrival.

  • - Proficient in answering inquiries and providing detailed information about hotel services, local attractions, and amenities to enhance guest satisfaction.
  • - Skilled in efficiently registering guests, assigning rooms, and processing payments accurately.
  • - Committed to promptly responding to guest requests and professionally resolving complaints to ensure a positive guest experience.
  • - Diligent in maintaining a clean and organized front desk area while ensuring safety and security regulations compliance.
  • - Capable of performing daily audits of guest accounts and charges, as well as updating and maintaining guest information in the hotel system.
  • - Willing to assist other departments as needed to ensure smooth hotel operations.
  • - Dedicated to upholding high service standards and ensuring guest satisfaction throughout their stay.

Education

Western Sydney University
Melbourne, Australia

Bachelor of Science from Cybersecurity
03.2027

University Overview

Skills

  • Customer service excellence
  • Effective communication
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reservation management
  • Billing and financial accuracy
  • Team collaboration
  • Training and development
  • Process improvement
  • Guest Relations
  • Conflict resolution
  • Adaptability
  • Knowledge of hotel software system
  • Data Entry

Languages

English
Full Professional
Hindi
Professional Working
Nepali
Professional Working

Timeline

Receptionist
Hotel Chulesi
02.2022 - 01.2023
Western Sydney University
Bachelor of Science from Cybersecurity
Aashika Subedi