Anup Pathak
Butwal,Rupandehi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Customers Service and Crew Member
THE CHAURAHA RESTURANT
01.2024 - 12.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Proficient in operating packaging machinery and assembly line equipment.
- Strong attention to detail in inspecting finished products for quality assurance.
- Effective communication and collaboration with team members to achieve production goals.
- Adherence to safety protocols and guidelines to ensure a secure working environment.
Education
Bachelor in Hotel Management - Hotel Management
OXFORD COLLAGE
BUTWAL01-2027
High School Diploma -
OXFORD COLLAGE
Butwal 07, Deepnagar, NEPAL01.2023
Skills
- Team Collaboration
- Stocking and Replenishing
- Report Creation
- Customer Relations
- Active Listening
- Billing Adjustments and Refunds
- Customer Service
- Product Promotion
- Empathy and Compassion
- Problem Solving and Adaptability
Languages
English
Hindi
Nepali
Timeline
Customers Service and Crew Member
THE CHAURAHA RESTURANT
01.2024 - 12.2025
Bachelor in Hotel Management - Hotel Management
OXFORD COLLAGE
High School Diploma -
OXFORD COLLAGE