Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kartik Pathak

Kartik Pathak

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customers Service and Crew Member

McDonald's
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.

Cashier

Nirvana Hotel
03.2020 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Marketing Assistant

Broadlink Internet Company
01.2019 - 10.2022
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Created engaging content for Pinterest, Facebook, and Instagram.

Education

Bachelors of Networking - Cyber Security

Melbourne Institute Of Technology
Sydney
05.2026

High School Diploma -

Nabin Audhyogic Kadar BHSS
Butwal 11, Devinagar ,NEPAL
01.2022

Skills

  • Microsoft Word
  • Stocking and Replenishing
  • Report Creation
  • Customer Relations
  • Active Listening
  • Staff Training
  • Sales Expertise
  • Retail Sales Customer Service
  • Billing Adjustments and Refunds
  • Livechat Messaging
  • Customer Service
  • Product Promotion

Languages

English
Professional Working
Hindi
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Customers Service and Crew Member

McDonald's
07.2023 - Current

Cashier

Nirvana Hotel
03.2020 - 04.2023

Marketing Assistant

Broadlink Internet Company
01.2019 - 10.2022

Bachelors of Networking - Cyber Security

Melbourne Institute Of Technology

High School Diploma -

Nabin Audhyogic Kadar BHSS

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Kartik Pathak