Aayam Ghimire
Klemzig,SA
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Smile Dental Clinic
Nepal
02.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Front Desk Receptionist Volunteer
Nepal Health Professional Recruitment Company
Chitwan, Nepal
01.2020 - 05.2021
- Enhanced customer satisfaction by promptly greeting visitors and accurately directing them to appropriate departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees..
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Medicine , Bachelor of Surgery - Medicine
Kathmandu University
Nepal04.2023
High School Diploma -
Notre Dame Higher Secondary School
Bandipur,Nepal01.2016
Skills
- Building rapport and ensuring a comfortable environment is created
- Appropriate delivery of care
- Managing medical records ensuring confidentiality
- Collaborating with health care team to optimise patient care
- Excellent communication and Counselling skills
- Proficient in using office equipment and computer
- Knowledge of medical terminologies
- Aware of professional ethics and conducts
Refrences
Available on request
Timeline
Medical Receptionist
Smile Dental Clinic
02.2022 - 04.2023
Front Desk Receptionist Volunteer
Nepal Health Professional Recruitment Company
01.2020 - 05.2021
Bachelor of Medicine , Bachelor of Surgery - Medicine
Kathmandu University
High School Diploma -
Notre Dame Higher Secondary School