Aazib Ali

• Accelerating world's transition towards sustainable energy.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Setting up sim and mobile contracts with telecom carriers.
• Maintaining visual standard.
• Booking appointments.

• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
• Assisted IT team members by crafting project research material for implementation.
• Supported IT department in handling technology rollout and maintenance.
• Delivered assistance and support for team-based IT projects.
• Investigated data issues and offered suggestions for resolution to supervisor.
• Worked with high-performing teams in Agile environment.
• Supported team needs with research and problem-solving abilities.

• Notified authorities and leadership in emergency situations.
• Assigned and directed staff to perform security duties under normal conditions and in crisis situations.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties through work from home environment, learned different ways of remote working.
• Identified issues, analyzed information and provided solutions to problems.
• Generated leads through different methodologies and utilized different platforms like hunter.io/rocketreach.
• Completed filing, data entry and copying for data analyst team.
• Developed polished visualizations to share results of data analyses.

• Generate content that can be posted on platforms like LinkedIn in order to revamp image of NPS brand in B2B market.
• Implementation of though leadership strategy.
• Reviewed company website for possible improvements.
• Developed capability statement.
• Proofread all marketing collateral ahead of printing to eliminate errors.
• Created professional business correspondence, spreadsheets and presentations.

At stockdale I worked as an on call assembly line crew member. I worked in different printing presses including Hannanprint. During my placements I performed following tasks

• Orchestrated organizational assembly strategy.
• Boxed, labeled and moved items to keep production lines moving swiftly.
• Built and packaged products to comply with multiple work orders and deadlines.
• Recognized defective material and reported issues to management to facilitate prompt resolution.

Worked as a part time in store and delivery expert at Dominos, Merrylands. I performed following duties on job

• Interaction with customers through taking orders, handling cash and delivery of food.
• Making sure that stock in cold storage is sufficient for day to day demand.
• Portraying positive image of Dominos brand by maintaining professional attitude.